IT Support Analyst

Justrite Safety Group; Barendrecht; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Flexible hours

Remote work options

Work-life balance

Job summary

A leading safety organization in Barendrecht is seeking an experienced IT Support Analyst to provide outstanding technical support for internal systems and network infrastructure. This role involves troubleshooting issues, maintaining hardware and software, and offering end-user support to over 1,000 users. The ideal candidate will have a BS in Computer Science, strong English and Dutch skills, and experience with Windows environments and networking concepts. This position offers a pathway for career advancement within a dynamic team.

Qualifications

• 4 to 5 years of hands-on experience in a fast-paced environment.
• Experience supporting on-site and remote users for over 1,000 users.
• Demonstrated experience in Directory Services and other networking concepts.
• 4–5 years of hands-on IT support experience.
• Experience supporting 1,000+ users in a Windows environment.

Responsibilities

• Primary responsibility for day-to-day operations of the IT Service Desk.
• Provide end-user support across all virtual and physical machines.
• Monitor all critical production processes and technologies.
• Create and maintain standard IT procedures for end-user computing and networks.
• Monitor critical production processes with service providers.
• Assist with AD, O365, Exchange, and network administration.

Skills

Fluent in English and Dutch

Troubleshooting skills

Communication skills

Problem solving

Communication skills

Teamwork

Education

BS in Computer Science or related field

BS in Information Technology / Systems Administration

Tools

Windows Server

Active Directory

VMware

MS Exchange

O365 administration

VoIP troubleshooting

VPN concepts

VMware / VDI

Cisco switch configuration

Job description

About Justrite Safety Group

Justrite Safety Group is more than just a collection of industrial safety companies; we’re a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.

As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn’t just a priority—it’s our passion.

The Contribution You’ll Bring To This Role

The IT Support Analyst will be based out of our Barendrecht, Netherlands office and is responsible for providing outstanding technical support of computer systems and networking infrastructure. This role will serve as the first point of contact for all users seeking technical assistance, representing the face of IT in the company.

The role will provide technical support directly to employees, performing on-the-spot diagnostic evaluations, discovering efficiency gains, and standardizing all routine tasks. It will work in conjunction with IT staff members to support business partners to ensure that all operational activities exceed service level expectations and business goals set for the enterprise. The analyst will take service desk calls, work service desk tickets through a ticketing system, and assist in network administration and security. The role will also assist IT members with Active Directory Users & Computers, O365 administration, VoIP endpoint troubleshooting, Exchange management, and network administration. The analyst will identify, prioritize, and resolve critical hardware, software, infrastructure, and security-related issues that impact business operations for 1,000 users across many sites.

Finally, this role reports directly to the Director of IT Operational Excellence, and offers a path for career advancement within the organization in 3-5 years.

About The Team

Our IT team is composed of talented professionals who are recognized as some of the best in the industry. They bring a wealth of experience and innovation, ensuring that we remain at the forefront of technology. With a collaborative mindset and a commitment to excellence, the team continuously drives success by creating solutions that power our operations.

What You’ll Do At Justrite

• Primary responsibility for day‑to‑day operations for the IT Service Desk, including prioritization and troubleshooting of end‑user support tickets, root‑cause analysis, and issue resolution. Ensure service delivery and customer satisfaction exceed published service level agreements and report key performance indicators to the management team.
• Provide end‑user support across all virtual and physical machines, maintain up‑to‑date hardware/software on all end‑user machines and network hardware, according to the update schedule.
• Respond to customers via deskside, phone, email or MS Teams chat.
• Create and maintain all standard work instructions as it relates to end‑user computing, network configs and mappings.
• Monitor, in conjunction with applicable service providers, all critical production processes and technologies that have high visibility and impact on business operations.
• Maintain company standards and assist with inventory management for both software and hardware. Maintain license counts and compliance for all tools including ERP and associated applications.
• Work well in a team as well as individually.
• Lift up to 22 kilograms.
• Occasional after‑hours support will be needed.

Your Skills And Expertise

To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum:

• BS in Computer Science, MIS, or related field (strongly preferred). Also acceptable: BS in Information Technology, Systems/Network Administration, Computer Science, MIS, CIS or related field.
• Fluent in English and Dutch.
• Certification in CompTIA A+, Network+ or MCP (a strong plus).
• 4 to 5 years of hand‑on experience in a fast‑paced environment.
• Experience supporting on‑site and remote users in a Windows‑based environment for over 1,000 users.
• Demonstrated experience in the following networking concepts: Directory Services (e.g. Windows 2016+ AD, LDAP, O365), Systems (e.g. AS/400, Windows, MS Exchange, VMware, VDI, RDS), Internet Protocols (e.g. DNS, HTTP, SMTP, SSL).
• Experience with different network types (e.g. LAN, WAN, VPN) and Cisco switch configuration.
• Working knowledge using remote tools to support users on Remote Desktop Services or VMware.

Additional qualifications that could help you succeed even further in this role include:

• Ability to image computers on site as well as keep all on‑site hardware inventory.
• ERP system knowledge a plus.
• Great troubleshooting skills for: Windows 10, VPN, Windows Server, Active Directory, MS Office, Exchange.
• Competent in handling software licensing process.
• Ability to work efficiently under a fast‑paced work environment while managing multiple priorities.
• Ability to provide excellent customer service in a professional manner and explain technical jargon in non‑technical terms to users.
• Strong logical & analytic skills.
• Able to find root causes and quickly implement solutions.
• Able to properly prioritize user requests according to urgency.
• Excellent verbal and written communication skills. Ability to create Knowledge Base articles on IT procedures.
• Ability to learn new technical and business concepts quickly.
• Ability to update a ticket with notes of a good problem statement/troubleshooting before escalation (detail‑oriented).

Compensation

Actual base salaries will vary and may be above or below the recommended pay range based on factors such as location, relevant experience and performance. The role is also eligible for an annual incentive plan to enhance overall total compensation when the company and its business units achieve annual targets.

Benefits

Our benefits package is designed to support your career and personal well‑being. It includes a competitive salary and benefits package, flexible hours, remote work options and work‑life balance. These options vary depending on the specific roles and business needs.

Why Choose Justrite Safety Group

As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learn from experts and contribute to cutting‑edge solutions. The company’s commitment to excellence and innovation means you’ll be part of a team that is making a real impact, and with a strong focus on career advancement, Justrite empowers employees to thrive both personally and professionally.

Join us and be part of a team dedicated to product excellence and making a positive impact in our company and in our community!