Team Lead IT Support

Prodrive Technologies; Son en Breugel; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

33 days leave per year

Pension plan

Travel allowance for on-site days

Growth plan and career advancement

On-site meals (free lunch or dinner)

Company iPhone and laptop

Free sports facilities on campus

Job summary

Prodrive Technologies is seeking a skilled Team Lead Support to guide the IT Support organization. You will own the overall performance of the support function, ensuring service levels, coaching, and continuous improvement of processes and tooling.

You will leverage ITIL practices and ServiceNow to deliver a customer-focused experience, while aligning operations with IT strategy. The role requires a Bachelor’s in IT and 5+ years in IT Support in international settings.

Qualifications

• Bachelor’s degree in Computer Science, IT or related field.
• 5+ years of experience in IT Support or IT Service Management.
• Proven experience leading or coaching support teams.
• Strong knowledge of ITIL processes (incident, request, problem, change).
• Experience with ServiceNow is required.
• Experience with IT asset management.
• Strong customer-oriented mindset.

Responsibilities

• Lead and manage the IT Support team, including performance management and coaching.
• Ensure high-quality, customer-oriented IT support services.
• Monitor and improve service levels in line with IT SLAs.
• Drive continuous improvement of processes and ServiceNow workflows.
• Manage IT support tooling with a strong focus on ServiceNow.
• Ensure effective management of IT assets (lifecycle, tracking, compliance).
• Act as escalation point for complex or critical incidents.
• Align support operations with business needs and IT strategy.
• Collaborate with other IT domains to improve end-to-end service delivery.

Skills

Leadership & Coaching

Customer focus

Analytical skills

Communication skills

IT service management mindset

Fluent English

Team collaboration

Education

Bachelor's degree in Computer Science or IT

Tools

ServiceNow

IT Asset Management tools

Job description

If you are enthusiastic about driving high-quality IT services and building a strong support organization in a dynamic, international environment, we invite you to join our IT support team.

Summary

Location

Education

Bachelor

Years of experience

5+

Function field

IT & Software Engineering

Hours

38

We are currently seeking a skilled and dedicated Team Lead Support to lead our IT Support organization. In this role, you are responsible for the overall performance of the support function, including service levels, team effectiveness, and continuous improvement of processes and tooling. You ensure a customer-focused support experience and maximize team performance through coaching and development.

Key Responsibilities

Lead and manage the IT Support team, including performance management and coaching

Ensure high-quality, customer-oriented IT support services

Monitor and improve service levels in line with IT SLAs

Drive continuous improvement of processes and ServiceNow workflows

Manage IT support tooling with a strong focus on ServiceNow

Ensure effective management of IT assets (lifecycle, tracking, compliance)

Act as escalation point for complex or critical incidents

Align support operations with business needs and IT strategy

Collaborate with other IT domains to improve end-to-end service delivery.

What we offer

A performance-based salary that grows with your results

33 days of leave per year (including public holidays) to support a healthy work-life balance

Pension plan and travel allowance for on-site working days

Focus on personal development with a tailored growth plan

Wide career advancement opportunities across various technical roles and projects

A young, entrepreneurial, and innovative company culture

Flexible working hours in a 24/7 environment, with free lunch or dinner on-site

iPhone, laptop, and other necessary tools to help you perform your work optimally

Free sports facilities on campus to help you stay healthy and fit.

What you bring

Bachelor’s degree in Computer Science, Information Technology, or related field

5+ years of experience in IT Support or IT Service Management

Proven experience leading or coaching support teams

Strong knowledge of ITIL processes (incident, request, problem, change)

Experience with ServiceNow is required

Experience with IT asset management

Strong customer-oriented mindset

Strong analytical and communication skills

Experience in an international or fast-paced environment is a plus

Excellent communication and interpersonal skills, with the ability to work collaboratively with clients and internal teams.

Located around Eindhoven or willing to relocate

Fluent in English, both spoken and written, Dutch is considered a plus.

#LI-DNI

About Prodrive Technologies

We are dedicated to creating meaningful technologies that make the world work. We want to contribute to innovations that tackle major challenges in society, such as improving the quality of medical imaging. Besides, our technologies contribute to reducing the global dependency on fossil fuels and minimizing human exposure to air pollution. In other words, we create meaningful technologies that make the world work.

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