IT Support Engineer

AFA Dispensing Group; Eindhoven; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Dynamic, international environment

30 vacation days per year (pro rata)

8% holiday allowance (paid annually)

Travel allowance or public transport

Regular lunches and company events

Modern office designed for creativity

Job summary

AFA Dispensing Group in Eindhoven is seeking an IT Support Engineer to keep employees productive in a modern digital environment. You will be the first point of contact for IT incidents, service requests, and information inquiries, providing hands-on support and clear communication.

The role includes account and device management in Microsoft 365, Intune, and security practices, plus onboarding, training, and continuous improvement across IT operations.

Qualifications

• MBO/HBO level education in Information Technology or equivalent practical experience.
• Microsoft certifications such as MS-900, MD-102, or ITIL Foundation are a plus.
• Minimum of 3 years of hands-on IT support or service desk experience, preferably in a Microsoft 365 environment (Teams & SharePoint administration).
• Experience providing user support and managing endpoints in a mid-sized or international organization.
• Strong understanding of Windows 11 and endpoint management (Intune).
• Basic networking knowledge (DNS, DHCP, VPN, Wi‑Fi).
• Experience with ticketing systems and ITIL-based support workflows.

Responsibilities

• Serve as the first point of contact for IT incidents, service requests, and information inquiries, remotely or on-site.
• Diagnose and resolve hardware, software, and network issues promptly.
• Escalate complex problems to senior staff or vendors as needed.
• Communicate clearly with users to minimize downtime and maintain high satisfaction.
• Manage user accounts, access rights, and security policies in Microsoft 365.
• Support endpoint management, configuration, and patching via Intune.
• Install, configure, and maintain laptops, devices, and peripherals.
• Monitor system performance and preempt issues before they impact operations.
• Deliver excellent customer service and maintain clear documentation and FAQs.

Skills

Excellent communication skills

Service-oriented mindset

Structured and reliable

Eagerness to learn and adapt

Dutch and English proficiency

Education

MBO/HBO level education in Information Technology or equivalent practical experience

MS-900 (Microsoft 365 Fundamentals)

MD-102 (Endpoint Administrator)

ITIL Foundation

Job description

The IT Support Engineer ensures that all employees can work efficiently, securely, and confidently within a modern digital environment. You act as the first point of contact for IT incidents, service requests, and information inquiries, providing hands‑on support and contributing to a reliable and user‑friendly IT landscape. This role combines technical expertise with clear communication, curiosity, and a strong sense of ownership for delivering excellent user experiences.

Key Responsibilities

Technical Support & Troubleshooting

• Serve as the first point of contact for all IT-related incidents, service requests, and information inquiries, both remotely and on‑site.
• Diagnose and resolve hardware, software, and network issues in a structured and timely manner.
• Escalate complex technical problems to senior colleagues or vendors when required.
• Communicate clearly with users, ensuring minimal downtime and high satisfaction throughout the process.

System & Device Management

• Manage user accounts, access rights, and security policies within Microsoft 365 and EntraID.
• Support endpoint management, configuration, and patching software through Microsoft Intune and related tools.
• Perform installation, configuration, and maintenance of laptops, mobile phones, and peripherals.
• Monitor system performance and proactively identify potential issues before they impact operations.

User Experience & Training

• Deliver excellent customer service and ensure a consistent, positive user experience.
• Create and maintain clear documentation, self‑help guides, and FAQs for common IT procedures.
• Support onboarding by preparing accounts, devices, and user training for new employees.
• Provide one‑on‑one or small group sessions to improve users’ digital skills and awareness of security best practices.

Security & Compliance

• Support the enforcement of security measures such as MFA, Conditional Access, and endpoint protection.
• Report and help resolve security incidents and vulnerabilities promptly.
• Assist with internal IT audits and ensure compliance with corporate and regulatory standards.
• Identify opportunities for process improvements and automation within IT support operations.
• Collaborate with IT colleagues and project teams on infrastructure upgrades and system migrations.
• Stay up to date with developments in Microsoft 365, Intune, and other modern workplace technologies.

Required Qualifications and Skills

• MBO/HBO level education in Information Technology or equivalent practical experience.
• Microsoft certifications such as MS-900 (Microsoft 365 Fundamentals), MD-102 (Endpoint Administrator), or ITIL Foundation are a plus.
• Minimum of 3 years of hands‑on experience in IT support or service desk roles, preferably within a Microsoft 365 environment, also Teams and SharePoint administration
• Proven experience providing user support and managing endpoints in a mid‑sized or international organization.
• Strong understanding of Windows 11 environments and endpoint management (Intune).
• Basic networking knowledge (DNS, DHCP, VPN, Wi‑Fi).
• Experience with ticketing systems and ITIL-based support workflows.
• Skills
• Excellent communication skills, able to explain IT topics in clear, user‑friendly language.
• Service‑oriented mindset with patience, empathy, and professionalism.
• Structured and reliable, capable of handling multiple requests efficiently.
• Eagerness to learn, adapt, and grow within a dynamic IT organization.
• ProficiencyinbothDutchandEnglish.
• Preference living within an acceptable distance of Eindhoven.

What We Offer

• A dynamic, international working environment with passionate colleagues
• 30 vacation days per year (pro rata based on contractual hours)
• 8% holiday allowance (paid annually)
• Travel allowance or public transport reimbursement
• Regular lunches, company events, and team celebrations
• A modern office designed for collaboration, creativity, and connection
• A meaningful role where your contribution truly matters

Why Working at AFA

At AFA, you’ll join a global and growing organization driven by innovation and teamwork. You’ll work in an open, international environment where ideas are valued, people are trusted, and personal growth is encouraged.

Together, we turn ideas into impact through shared vision and innovation.

We are like a diver who is unafraid of challenges, welcoming the opportunity to dive in, rather than staying on the surface and expecting others to pave the way.