IT Service Desk Engineer — Global IT Support & Growth

Hunter Douglas, Inc.; Rotterdam; On-site; EUR 40,000 - 55,000; Full time

Job summary

Hunter Douglas, Inc. in Rotterdam is seeking an IT Service Desk Engineer to provide high-quality technical support across the EMEA region. This role is perfect for candidates with 1–3 years of experience in IT support, who thrive in a customer-focused environment.

The ideal candidate will have strong technical skills in Windows, Active Directory, and Microsoft 365. The position offers excellent growth opportunities in a dynamic, international setting.

Qualifications

• Strong knowledge of Windows 10/11, Active Directory, Microsoft 365.
• Familiarity with ITSM tools, ideally Jira Service Management.
• Understanding of ITIL principles is a plus.

Responsibilities

• Provide 1st and 2nd line IT support across hardware, software, and network issues.
• Manage joiners, movers, and leavers processes complying with security policies.
• Provision, configure, and maintain laptops, desktops, and mobile devices.

Skills

Customer service skills

Troubleshooting skills

Knowledge of Windows 10/11

Knowledge of Active Directory

Knowledge of Microsoft 365

Education

1–3 years’ experience in IT service desk or support role

ITIL Foundation certification

Tools

Jira Service Management

Citrix

VoIP systems

Job description

Hunter Douglas, Inc. in Rotterdam is seeking an IT Service Desk Engineer to provide high-quality technical support across the EMEA region. This role is perfect for candidates with 1–3 years of experience in IT support, who thrive in a customer-focused environment.

The ideal candidate will have strong technical skills in Windows, Active Directory, and Microsoft 365. The position offers excellent growth opportunities in a dynamic, international setting.