IT Asset & Configuration Manager

Levy Professionals; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Job summary

A global IT services firm is seeking a Senior IT Asset & Configuration Manager in Amsterdam. This role requires over 7 years in IT Service Management and 3 years in IT Asset Management, focusing on managing the CMDB in ServiceNow. The ideal candidate will ensure asset data quality, develop strategies for asset management, and support IT Change Management as a backup owner. This position offers a dynamic work environment with responsibilities across Europe, the US, and APAC, aiming to enhance IT governance and stakeholder satisfaction.

Qualifications

• 7+ years in an IT Service Management environment.
• 3+ years of hands-on IT Asset Management experience.
• Proven experience with ITIL Change Management.

Responsibilities

• Manage and improve the CMDB within ServiceNow.
• Ensure asset data quality and compliance.
• Develop IT Asset Management strategies and policies.

Skills

IT Service Management

IT Asset Management

Change Management

Stakeholder collaboration

Education

Bachelor's or Master's degree

Tools

ServiceNow

Job description

Senior IT Asset & Configuration Manager

We are looking for a Senior IT Asset & Configuration Manager to join a global IT Control & Service Management Center of Excellence. This role sits within a complex, regulated financial services environment and plays a critical role in providing transparency, control, and governance over IT assets and configuration data across a global organization.

You will be the go‑to expert for IT Asset & Configuration Management, acting as a connector between IT teams, service management, and business stakeholders worldwide.

Who are you?

Experience

• Bachelor's or Master's degree, or equivalent experience
• 7+ years in an IT Service Management environment
• 3+ years of hands‑on IT Asset Management experience
• Proven experience with ITIL Change Management (chairing CAB)
• Experience in regulated, financial, or large enterprise IT environments

Certifications (required unless stated otherwise)

• ITIL v3 or v4 Practitioner
• CITAM / CSAM / Certified IT Asset Manager (or equivalent)
• CHAMP (Certified Hardware Asset Management Professional) – preferred

About the role

You will operate within the IT Service Management team and be responsible for the end‑to‑end IT Asset & Configuration Management capability. This includes both hands‑on operational activities and strategic process improvement. You will work closely with stakeholders across Europe, the US and APAC, ensuring global alignment, compliance and continuous improvement.

As an IT Asset & Configuration Manager, you are responsible for…

• Providing insight and control over IT resources and services
• Managing and continuously improving the CMDB within ServiceNow
• Ensuring asset data quality, governance and compliance
• Acting as capability owner for IT Asset & Configuration Management
• Supporting and backing up IT Change Management

You will:

• Oversee all hardware, software and financial IT assets
• Ensure accurate registration and lifecycle management of assets in the CMDB
• Develop, implement and enforce IT Asset Management strategies, policies and best practices
• Perform both operational ITAM activities and process optimisation/documentation
• Support the implementation of the Common Services Data Model (CSDM)
• Integrate ITAM with other ITIL processes (Change, Incident, Problem, etc.)
• Act as IT Capability Owner for Asset & Configuration Management, defining vision, roadmap, governance and value
• Serve as backup to the IT Change Manager, including participation in CAB activities
• Collaborate with global IT teams on initiatives, projects and improvements

Outcomes of the project:

• A robust, accurate and well‑governed CMDB within ServiceNow
• Mature and standardised IT Asset Management (ITAM) processes
• Improved insight into hardware, software, cloud and financial IT assets
• Successful alignment of ITAM with ITIL processes and CSDM
• High stakeholder satisfaction through reliable asset data and controls
• Continuity and resilience in Change Management through backup ownership

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology
• Industry: Banking

About Levy Professionals

Since 2000 we provide professional solutions to organisations ranging from tech start‑ups to global players. From our offices in Amsterdam and London we have built an international and local network of skilled employed professionals and contractors fuelled by our passion for connecting skills with projects. Over the years we have fulfilled over 1700 requirements and now consistently recruit and relocate more than 250 professionals from 14 countries into various projects.