Customer Operations - Service Manager

Levy NL; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Levy Global is seeking a Senior IT Service Manager in Amsterdam to coordinate IT service management across multiple technology domains within a regulated banking environment. You will act as a trusted advisor on governance, risk, and contracts, coordinating with stakeholders across Risk, Finance, Legal, Compliance and Procurement.

You will drive cross‑domain service improvements, monitor SLAs, and ensure compliance with ITIL4 practices while supporting audits and regulatory requirements in a

Qualifications

• Experience coordinating IT service management across domains.
• Strong knowledge of IT risk management and compliance.
• Experience with sourcing and contract management in financial services.
• Stakeholder management across technical and business teams.
• Familiarity with ITIL4 and modern service governance.

Responsibilities

• Coordinate IT service management across multiple technology domains.
• Manage service and sourcing contracts through their lifecycle.
• Ensure governance is established and followed.
• Monitor performance against SLAs and KPIs.
• Collaborate with Risk, Finance, Legal, Compliance, Procurement and tech teams.
• Identify and address service risks including continuity and disruptions.
• Support audits and regulatory requirements in a banking environment.
• Drive service improvements and corrective actions.
• Support service reviews, reporting and catalogue management.
• Promote consistent service management practices across the organisation.

Skills

IT service management

IT risk management

Stakeholder management

Agile environment

ITIL4 knowledge

Education

Bachelor's or Master's degree

Job description

Are you an experienced IT Service Manager who knows how to bring together technology, risk, contracts and stakeholders in a complex banking environment?

We are looking for a Senior IT Service Manager to join a large international financial organisation in Amsterdam. You will coordinate service management activities across multiple technology domains, helping ensure IT services are effectively governed, compliant and delivering against agreed expectations.

About the role

As an IT Service Manager, you will act as a trusted advisor on service management, risk and contractual matters. Rather than owning one specific IT service, you will coordinate activities across multiple domains and help drive a consistent approach to service management.

You will:

• Coordinate IT service management activities across multiple technology domains.

• Support the management of service and sourcing contracts throughout their lifecycle.

• Ensure appropriate service governance is established and followed.

• Monitor service performance against agreed SLAs and KPIs.

• Work closely with Risk, Finance, Legal, Compliance, Procurement and technology stakeholders.

• Monitor service risks, including business continuity and potential service disruptions.

• Support audits and regulatory requirements within a highly regulated banking environment.

• Identify opportunities for service improvement and coordinate corrective actions.

• Support service reviews, reporting and service catalogue management.

• Help drive consistent service management practices across an international organisation.

The position is based in Amsterdam and involves working with stakeholders across multiple countries and technology teams.

Who are you?

• Approximately 6+ years of relevant professional experience within IT/service management.

• At least 3 years' experience in IT Service Management.

• Strong experience with IT Risk Management.

• At least 3 years' experience with Sourcing and/or Contract Management.

• Previous experience within banking or financial services is essential.

• Strong knowledge of service management methodologies such as ITIL4; knowledge of IT4IT or product-led environments is beneficial.

• Comfortable working within a regulated environment and dealing with risk, compliance and governance requirements.

• Strong stakeholder-management skills with the ability to influence across technical and business teams.

• Able to coordinate multiple teams and priorities without needing direct ownership of each service.

• Bachelor's or Master's level education with a strong affinity for IT/technology.

• Comfortable working in an Agile and international environment.

About Levy Global

Levy Global is a specialist consulting and recruitment partner supporting technology professionals across the UK, Europe and North America. Since 2000, we have helped people build careers across data and AI, cloud, cybersecurity, infrastructure, enterprise systems, software development and business change.

We work with scale-ups and global organisations, connecting talented people with projects and roles where they can make an impact. Our strength has always been the way we support people, from first conversation through to placement, onboarding and beyond.

Interested?

Reach out to Luke Lawless at Levy Global to discuss the opportunity and find out more.