Internship Guest Relations - nhow Rotterdam

Hesperia group; Rotterdam; On-site; EUR 7,600 - 9,100; Part time

Benefits offered by this job

Training program

Hotel discounts from €36

F&B discount 30%

Friends & Family discount up to 25%

Team events & trips

Global growth opportunities

Job summary

nhow Rotterdam, part of Minor Hotels, is offering an Internship in Guest Relations. This role puts you at the frontline with guests, including VIPs, and you will link events with other departments to deliver the distinctive nhow experience.

You will gain hands-on training, tours, problem-solving opportunities, and city insight while contributing to a bold hospitality culture. This internship is ideal for a hospitality student eager to start immediately and grow within a global brand.

Qualifications

• This is a student internship starting immediately.
• You possess charisma and make guests approach you easily.
• You are creative with an eye for detail.
• Going the extra mile makes you happy.
• You are confident; you can resolve complaints.
• You know the city well and enjoy helping guests.

Responsibilities

• You are the point of contact for guests, VIPs, and event contacts.
• You connect guests with other departments to deliver a nhow experience.
• You inspire colleagues and suggest new ideas.
• You ensure processes stay neat and guest experiences remain unique.
• You give hotel tours for potential guests and resolve issues.
• You share knowledge about the hotel and city with guests.

Skills

Charisma

Creativity

Attention to detail

Confidence

Guest service mindset

Education

Hospitality student

Job description

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Internship Guest Relations - nhow Rotterdam

Date: Aug 30, 2026

Location: Rotterdam, NL The Netherlands

Department: Guest Relations

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.

Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.

Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.

Are you the charismatic Guest Relations Intern who embraces service with a twist, has a passion for hospitality, and enjoys the forward culture of nhow Rotterdam?

What's in it for you (spoiler: a lot!)

A compensation of € 750 gross per month for all your hard work.

• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• Employee rates startingfrom € 36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

What part will you play in creating the unforgettable?

This is the most all-round internship out there, you are everywhere, and you know everyone, both guests and colleagues. You are the point of contact for our guests, in particular our VIP guests, and for contact persons from events as well. You are the vital link between the different departments, and you are always looking for special ways to surprise our guests.

You come up with new and creative ideas and you inspire your colleagues to contribute to them as well. In addition, you ensure that work processes are improved, that all areas are neat and tidy and that we continue to provide guests with a "nhow" experience in a unique way. Furthermore, you give tours of the hotels for potential new guests, resolve complaints and you share your knowledge about the hotel and city.

What makes you the perfect fit for this bold journey?

• You are a student and ready to start your internship immediately.
• You have charisma, guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is you second nature and you know all the ins and outs of the city.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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