Internship Guest Relations - nhow Amsterdam RAI - Sept. 26

Minor Hotels Europe and Americas; Amsterdam; On-site; EUR 8,000 - 9,000; Full time

Benefits offered by this job

€750 gross monthly compensation

Free training by Minor Hotels University

Refer-a-friend bonus

Employee rates at hotels worldwide

Team building events

Job summary

A leading hotel group in Amsterdam is seeking a Guest Relations Intern to enhance guest experiences at their dynamic design hotel. The role involves welcoming guests, managing in-room amenities, and interacting with a diverse clientele. Ideal candidates are enrolled in hospitality training, possess strong communication skills, and can commit for at least 4 months. The position offers opportunities for personal growth and various employee benefits, including competitive compensation and discounts across hotels worldwide.

Qualifications

• Must be able to speak and write well in English.
• Availability for a minimum of 4 months.
• Experience working with diverse guests in travel or tourism.

Responsibilities

• Assist with guest needs and inquiries.
• Manage in-room amenities for VIP guests.
• Respond to guest feedback and reviews.

Skills

Communication skills

Organizational skills

Cultural awareness

Attention to detail

Education

Currently enrolled in a hospitality or hotel management course

Job description

Overview

nhow Amsterdam RAI is a social and multicultural hub for globetrotters, business travelers, and Amsterdam locals. The iconic building, facing the various wind directions, symbolizes the melting pot the city of Amsterdam has always been and continues to be. The impressive 91-metre-tall building is in the Zuidas district, right next to the RAI Amsterdam Convention Centre, offering its guests a dynamic headquarters and home base.

For this iconic social hub, we are looking for energetic, structured, and creative personality, who is ready to take part in a dynamic design hotel. You will be the memory-maker by creating elevated stay of our guests.

What’s in it for you

• Compensation of € 750 gross per month for all your hard work, based on full-time hours;
• Free online & offline training organized by our own Minor Hotels University Northern Europe;
• Refer-a-friend bonus (500 EUR);
• Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops;
• Welcome @ Work; dine, spend the night, and have breakfast in your own hotel for 2;
• Team building events, trips and holiday parties;
• The opportunity to grow within our company worldwide.

What makes you the perfect fit for this bold journey?

• You are currently enrolled in a course in hospitality-, travel & tourism-, hotel-management;
• You are available for a minimum of 4 months;
• You naturally want to connect with people, get to know our guests, and adapt the service to them ;
• You have an experience working with guests from different cultures, preferably in travel & tourism;
• You are organized, spontaneous, and have an eye for detail;
• You have ideas and you are not afraid turning them into reality;
• You need to be able to speak and write well in English; we are excited if you bring another language along.

What part will you play in creating the unforgettable?

The Guest Relations department is a part of Reception. The difference is that you will be taking extra care of the guests. Several examples are that you will be placing in-room amenities, meeting and talking to our VIPs, setting up surprises for guest in the rooms, keeping an eye on guest reviews and overall quality scores, you will be keeping your hotel colleagues up to date with what’s going on, and much more. You will also be involved in handling guests’ complaints.

The team is bubbly, creative, and international. It is good to keep in mind that the shifts start either at 8, 10, or 13 and you will be sometimes working at weekends.

A day in the life of a Guest Relations Intern

• 08:00 You arrive, in uniform, with a cup of coffee in the back office. You check the VIPs arriving that day, read the reports from yesterday, and plan the day
• 10:00 Catch up with the emails and guests’ requests and get back to those
• 12:00 Enjoy your lunch with colleagues from other departments.
• 13:00 You support your reception colleagues at the reception and in the lobby by connecting with guests, helping with luggage, or check in/out
• 14:00 Help guests with recommendations for what to do and where to go in Amsterdam
• 14:45 Prepare the VIP cards for the following day, check the planning for the following day and handover to your colleague
• 16:00 Time to go home!

Are you looking for a new challenge? Apply n(h)ow!

Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefore we warmly welcome people from all horizons & personal abilities.