Internship: Guest Relations - INK Hotel Amsterdam MGallery Collection

Hospitaliti; Amsterdam; On-site; EUR 7,800 - 8,900; Full time

Benefits offered by this job

Trainee allowance €750/mo

Cross-training in hotel departments

Staff meals

Accor international opportunities

Regular social events

Job summary

INK Hotel Amsterdam – MGallery is seeking a Guest Relations Intern to be at the heart of guest interactions and support the Front Office team. You’ll craft memorable experiences, upsell services, and manage VIP arrangements with attention to detail.

You will learn Opera Cloud, assist with daily reporting, and act as the main contact for ALL members in the ALL loyalty program while welcoming guests with a friendly, professional demeanor.

Qualifications

• English proficiency required; Dutch is a plus.
• Currently enrolled in a Hotel Management program.
• Availability from August/September 2026 for at least 5 months.
• Available for 38 hours per week.

Responsibilities

• Be the primary contact for guests at INK Hotel Amsterdam – MGallery.
• Assist Front Office team and the Guest Relations Officer.
• Prepare for VIP arrivals and generate daily reports.
• Master Opera Cloud and support check‑ins/check‑outs.

Skills

Hospitality

Customer service

Upselling

Communication

Education

Currently enrolled in Hotel Management program

Tools

Opera Cloud

Job description

INK Hotel Amsterdam – MGallery

INK Hotel Amsterdam – MGallery is a luxury lifestyle hotel with a unique story. Our building once housed the offices of the newspaper De Tijd, where stories were imagined, written and brought to life in ink. Today, that rich history lives on in every detail. With 149 rooms, two meeting spaces and our restaurant & cocktail bar PRESSROOM, we blend heritage with contemporary comfort. PRESSROOM is the beating heart of creativity and atmosphere, where locals and guests come together.

Guest Relations Intern

As a Guest Relations Intern, you’ll be at the heart of the action, working closely with our Front Office team and the Guest Relations Officer. You'll be the primary point of contact for guests at INK Hotel Amsterdam - MGallery, ensuring their stay is nothing short of exceptional. Your innate hospitality skills will help create unforgettable experiences, turning every guest interaction into an INKredible story. With your curiosity and accessibility, you’ll surprise our guests with delightful touches that make their stay memorable. It's no wonder so many guests mention you in their reviews!

Beyond crafting unique guest experiences, you’ll also develop your commercial acumen. Upselling will become second nature as you learn how to enhance our guests’ stays while driving revenue. Your role will include vital administrative tasks—preparing for VIP arrivals, generating daily reports, and mastering the ins and outs of Opera Cloud. In a nutshell, you’ll transform everyday tasks into exciting challenges while welcoming guests with a smile, even over the phone. You’ll also gain insights into the ALL loyalty program, serving as the main point of contact for our valued ALL members. Plus, you’ll assist the front desk team with check‑ins and check‑outs as needed.

Requirements

• A solid command of English; proficiency in Dutch is a plus


• Currently enrolled in a Hotel Management program.


• Available from August/September 2026 for at least 5 months


• Available for 38 hours per week


• A genuine affinity for hospitality

Benefits

• A competitive trainee allowance of €750 per month based on 38 hours per week.


• Cross‑training opportunities in various hotel departments to broaden your skills.


• A healthy staff meal during your shifts.


• International career opportunities within the Accor Group.


• Regular social events and staff parties to connect with your colleagues.