Guest Relations Intern — Elevate Stays, Upsell & Learn

Accor; Amsterdam; On-site; EUR 7,616 - 9,123; Part time

Benefits offered by this job

Trainee allowance

Cross-training

Staff meals

International opportunities

Social events

INKredible team

Job summary

INK Hotel Amsterdam – MGallery in Amsterdam is seeking a Guest Relations Intern to join the Front Office team. You will be the primary contact for guests, turning every interaction into a memorable INKredible experience while supporting VIP arrivals and routine front desk tasks.

You’ll develop commercial acumen through upselling, generate daily reports, and gain exposure to Opera Cloud and the ALL loyalty program within the Accor group.

Qualifications

• English fluent; Dutch is a plus.
• Currently enrolled in a Hotel Management program.
• Available from August/September 2026 for at least 5 months.
• Available for 38 hours per week.
• Genuine affinity for hospitality.

Responsibilities

• Assist Front Office team as the Guest Relations point of contact.
• Support VIP arrivals preparation and daily reporting.
• Upsell hospitality experiences to drive revenue while guest satisfaction.
• Learn Opera Cloud and ALL loyalty program; manage frontline tasks.
• Support check-ins/outs and guest requests with a smile.

Skills

Guest relations

Customer service

Proactive attitude

Communication

Education

Hotel Management program

Job description

INK Hotel Amsterdam – MGallery in Amsterdam is seeking a Guest Relations Intern to join the Front Office team. You will be the primary contact for guests, turning every interaction into a memorable INKredible experience while supporting VIP arrivals and routine front desk tasks.

You’ll develop commercial acumen through upselling, generate daily reports, and gain exposure to Opera Cloud and the ALL loyalty program within the Accor group.