Internship: Guest Relations - INK Hotel Amsterdam MGallery Collection

Accor; Amsterdam; On-site; EUR 7,616 - 9,123; Part time

Benefits offered by this job

Trainee allowance

Cross-training

Staff meals

International opportunities

Social events

INKredible team

Job summary

INK Hotel Amsterdam – MGallery in Amsterdam is seeking a Guest Relations Intern to join the Front Office team. You will be the primary contact for guests, turning every interaction into a memorable INKredible experience while supporting VIP arrivals and routine front desk tasks.

You’ll develop commercial acumen through upselling, generate daily reports, and gain exposure to Opera Cloud and the ALL loyalty program within the Accor group.

Qualifications

• English fluent; Dutch is a plus.
• Currently enrolled in a Hotel Management program.
• Available from August/September 2026 for at least 5 months.
• Available for 38 hours per week.
• Genuine affinity for hospitality.

Responsibilities

• Assist Front Office team as the Guest Relations point of contact.
• Support VIP arrivals preparation and daily reporting.
• Upsell hospitality experiences to drive revenue while guest satisfaction.
• Learn Opera Cloud and ALL loyalty program; manage frontline tasks.
• Support check-ins/outs and guest requests with a smile.

Skills

Guest relations

Customer service

Proactive attitude

Communication

Education

Hotel Management program

Job description

INK Story

INK Hotel Amsterdam – MGallery is a luxury lifestyle hotel with a unique story. Our building once housed the offices of the newspaper De Tijd, where stories were imagined, written and brought to life in ink. Today, that rich history lives on in every detail. With 149 rooms, two meeting spaces and our restaurant & cocktail bar PRESSROOM, we blend heritage with contemporary comfort. PRESSROOM is the beating heart of creativity and atmosphere, where locals and guests come together.

Company Description

INK Hotel Amsterdam – MGallery is a luxury lifestyle hotel with a unique story. Our building once housed the offices of the newspaper De Tijd, where stories were imagined, written and brought to life in ink. Today, that rich history lives on in every detail. With 149 rooms, two meeting spaces and our restaurant & cocktail bar PRESSROOM, we blend heritage with contemporary comfort. PRESSROOM is the beating heart of creativity and atmosphere, where locals and guests come together.

Job Description

Ready to get INKed? Are you eager to dive into the dynamic world of hospitality and learn all about Front Office operations? Do you have a positive attitude and a knack for finding creative solutions to challenges? If so, our Guest Relations Intern position is perfect for you!

The Script

As a Guest Relations Intern, you’ll be at the heart of the action, working closely with our Front Office team and the Guest Relations Officer. You'll be the primary point of contact for guests at INK Hotel Amsterdam – MGallery, ensuring their stay is nothing short of exceptional. Your innate hospitality skills will help create unforgettable experiences, turning every guest interaction into an INKredible story. With your curiosity and accessibility, you’ll surprise our guests with delightful touches that make their stay memorable. It's no wonder so many guests mention you in their reviews! Beyond crafting unique guest experiences, you’ll also develop your commercial acumen. Upselling will become second nature as you learn how to enhance our guests’ stays while driving revenue. Your role will include vital administrative tasks—preparing for VIP arrivals, generating daily reports, and mastering the ins and outs of Opera Cloud. In a nutshell, you’ll transform everyday tasks into exciting challenges while welcoming guests with a smile, even over the phone. You’ll also gain insights into the ALL loyalty program, serving as the main point of contact for our valued ALL members. Plus, you’ll assist the front desk team with check-ins and check-outs as needed.

Qualifications

We Are On The Hunt For a Proactive Guest Relations Trainee With An Outgoing Personality Who Can Help Us Share The Story Of INK Hotel Amsterdam - MGallery. If You Meet The Following Criteria, We Want To Hear From You

• A solid command of English; proficiency in Dutch is a plus


• Currently enrolled in a Hotel Management program.


• Available from August/September 2026 for at least 5 months


• Available for 38 hours per week


• A genuine affinity for hospitality

What do you get from us?

Benefits

Let’s talk about the exciting perks of this internship! As a trainee, you’ll enjoy a variety of benefits, including:

• A competitive trainee allowance of €750 per month based on 38 hours per week.


• Cross-training opportunities in various hotel departments to broaden your skills.


• A healthy staff meal during your shifts.


• International career opportunities within the Accor Group.


• Regular social events and staff parties to connect with your colleagues.


• And the best part? You’ll be a valued member of our INKredible team!