Internship Front Office - NH Amsterdam Leidseplein

Hesperia group; Amsterdam; On-site; EUR 8,000 - 9,000; Part time

Benefits offered by this job

Monthly stipend €750 gross

International career opportunities

Minor Hotels University training

Employee stays from €36/night

Friends & Family discounts 25%

Restaurant discounts 30%

Refer-a-Friend €500 bonus

Job summary

NH Hotels & Resorts in Amsterdam is offering a Front Office Intern opportunity to gain hands-on experience in a busy hotel environment. You will welcome guests, assist with check-ins/check-outs, and learn daily front-office operations while developing strong communication and guest-service skills.

The internship includes international training opportunities, staff discounts, and a chance to contribute to guest satisfaction and upselling initiatives in a dynamic hospitality setting.

Qualifications

• You are pursuing a degree in Hospitality, Hotel Management, Tourism, or a related field.
• You are available to start your internship in late September or early October 2026.
• You enjoy interacting with people and are passionate about delivering great guest experiences.

Responsibilities

• Welcome guests and assist with check-ins and check-outs.
• Support guests during their stay and provide information about the hotel and local area.
• Handle guest feedback and complaints professionally.
• Assist with Front Office administration and daily operational tasks.
• Respond to online guest reviews and help monitor guest satisfaction.
• Support cash handling and end-of-shift procedures.
• Manage Lost & Found requests and follow up with guests when needed.
• Assist with the night audit process and other reporting tasks.
• Identify upselling opportunities and contribute to enhancing the guest experience.

Skills

Communication skills

Teamwork

English proficiency

Organized

Proactive

Education

Hospitality/Hotel Management/Tourism degree

Job description

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Date: Aug 7, 2026

Location: Amsterdam, NL The Netherlands

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

As a Front Office Intern, you will discover what it takes to create outstanding guest experiences while developing the skills and confidence needed for a successful career in hospitality.

Your Benefits at NH Hotels

• A compensation of €750 gross per month for all your hard work.
• International career opportunities within Minor Hotels.
• Free online and offline training courses through our own Minor Hotels University.
• Employee rates from €36 per night at Minor Hotels worldwide, plus Friends & Family discounts of up to 25%.
• 30% discount at our restaurants and bars, plus exclusive employee discounts with various (online) retailers.
• Regular team events, celebrations, trips, and holiday parties.
• A €500 Refer-a-Friend bonus for successful referrals.

Your Role at a Glance

As a Front Office Intern, you will gain hands-on experience in one of the most dynamic departments of the hotel. Working alongside an experienced team, you will learn about the day-to-day operations of a hotel while developing valuable skills in guest service, communication, and hospitality.

Welcome guests andassistwith check-ins and check-outs.

Support guests throughout their stay and provide information about the hotel and local area.

Handle guest feedback and complaints with professionalism and care.

Assist with Front Office administration and daily operational tasks.

Respond to online guest reviews and helpmonitorguest satisfaction.

Support cash handling and end-of-shift procedures.

Manage Lost & Found requests and follow up with guests when needed.

Assistwith the night audit process and other reporting tasks.

Identifyupselling opportunities and contribute to enhancing the guest experience.

What Makes You a Great Fit

You are currently pursuing a degree in Hospitality, Hotel Management, Tourism, or a related field.

You are available to start your internship in late September or early October 2026.

You enjoy interacting with people and are passionate about delivering great guest experiences.

You are proactive, organized, and eager to learn.

You have strong communicationskills and enjoy working in a team.

You have a good command of English;additionallanguages are a plus.

You are flexible and available to work onvarious shifts, including weekends and occasional nights.

You are able to provide a school internship agreement.

You have a residential address in the Netherlands during your internship.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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