Internship Front Office - NH Amsterdam Schiphol Airport

Hesperia group; Amsterdam; On-site; EUR 7,300 - 9,500; Full time

Benefits offered by this job

€750 gross per month

International career opportunities

Minor Hotels University training

Employee rates from €36 per night

Friends & Family discounts up to 25%

30% restaurant discount

Regular team events and trips

€500 Refer-a-Friend bonus

Job summary

NH Hotels & Resorts in Amsterdam is seeking a Front Office Intern to gain hands-on experience in a dynamic hotel environment. You will learn day-to-day operations of the Front Office and develop skills in guest service, communication, and hospitality.

The role emphasizes check-ins, guest support, feedback handling, and collaboration with a professional team. You will be expected to participate in shifts, including some weekends and nights, with internship agreements and housing support as

Qualifications

• You are currently pursuing a degree in Hospitality, Hotel Management, Tourism, or a related field.
• You are available for an immediate start date.
• You enjoy interacting with people and are passionate about delivering great guest experiences.
• You are proactive, organized, and eager to learn.
• You have strong communicationskills and enjoy working in a team.
• You have a good command of English;additional languages are a plus.
• You are flexible and available towork onvarious shifts, including weekends and occasional nights.
• You are able to provide a school internship agreement.
• You have a residential address in the Netherlands during your internship.

Responsibilities

• Welcome guests and assist with check-ins and check-outs.
• Support guests throughout their stay and provide information about the hotel and local area.
• Handle guest feedback and complaints with professionalism and care.
• Assist with Front Office administration and daily operational tasks.
• Respond to online guest reviews and help monitor guest satisfaction.
• Support cash handling and end-of-shift procedures.
• Manage Lost & Found requests and follow up with guests when needed.
• Assist with the night audit process and other reporting tasks.
• Identify upselling opportunities and contribute to enhancing the guest experience.

Skills

Customer service

Communication

English proficiency

Teamwork

Organizational skills

Education

Pursuing Hospitality degree

Job description

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Date: Aug 11, 2026

Location: Amsterdam, NL The Netherlands

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

As a Front Office Intern, you will discover what it takes to create outstanding guest experiences while developing the skills and confidence needed for a successful career in hospitality.

Your Benefits at NH Hotels

• A compensation of €750 gross per month for all your hard work.
• International career opportunities within Minor Hotels.
• Free online and offline training courses through our own Minor Hotels University.
• Employee rates from €36 per night at Minor Hotels worldwide, plus Friends & Family discounts of up to 25%.
• 30% discount at our restaurants and bars, plus exclusive employee discounts with various (online) retailers.
• Regular team events, celebrations, trips, and holiday parties.
• A €500 Refer-a-Friend bonus for successful referrals.

Your Role at a Glance

As a Front Office Intern, you will gain hands-on experience in one of the most dynamic departments of the hotel. Working alongside an experienced team, you will learn about the day-to-day operations of a hotel while developing valuable skills in guest service, communication, and hospitality.

• Welcome guests andassistwith check-ins and check-outs.
• Support guests throughout their stay and provide information about the hotel and local area.
• Handle guest feedback and complaints with professionalism and care.
• Assist with Front Office administration and daily operational tasks.
• Respond to online guest reviews and helpmonitorguest satisfaction.
• Support cash handling and end-of-shift procedures.
• Manage Lost & Found requests and follow up with guests when needed.
• Assistwith the night audit process and other reporting tasks.
• Identifyupselling opportunities and contribute to enhancing the guest experience.

What Makes You a Great Fit

You are currently pursuing a degree in Hospitality, Hotel Management, Tourism, or a related field.

• You are available for an immediate start date.

You enjoy interacting with people and are passionate about delivering great guest experiences.

You are proactive, organized, and eager to learn.

You havestrong communicationskills and enjoy working in a team.

You have a good command of English;additionallanguages are a plus.

You are flexible and available towork onvarious shifts, including weekends and occasional nights.

You are able to provide a school internship agreement.

You have a residential address in the Netherlands during your internship.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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