Internship Front Office - NH Amsterdam Leidseplein

NH Hotel Group; Amsterdam; On-site; EUR 8,000 - 9,000; Full time

Benefits offered by this job

€750 gross per month

International career opportunities

Free training courses

Employee rates from €36 per night

Friends & Family discounts up to 25%

30% restaurant discount

€500 Refer-a-Friend bonus

Job summary

NH Hotels & Resorts is offering a Front Office Intern position in Amsterdam. You will gain hands-on experience in a dynamic hotel, learning day-to-day operations under guidance from an experienced team.

The role emphasizes guest service, communication, and hospitality, with opportunities to develop professional skills through real responsibilities and training programs. The internship supports a structured learning path and network building within Minor Hotels.

Qualifications

• Enrolled in Hospitality, Hotel Management, Tourism, or related field.
• Available to start internship in late September or early October 2026.
• Good command of English; other languages are a plus.

Responsibilities

• Welcome guests and assist with check-ins and check-outs.
• Support guests during their stay and provide information about the hotel and local area.
• Handle guest feedback and complaints with professionalism and care.
• Assist Front Office administration and daily operational tasks.
• Respond to online guest reviews and monitor guest satisfaction.
• Support cash handling and end-of-shift procedures.
• Manage Lost & Found requests and follow up with guests as needed.
• Assist with night audit processes and reporting tasks.
• Identify upselling opportunities to enhance guest experience.

Skills

Guest service

Communication

Teamwork

Organized

Education

Hospitality/Hotel Management/Tourism degree (studying)

Job description

At NH Hotels & Resorts, you will discover what it takes to create outstanding guest experiences while developing the skills and confidence needed for a successful career in hospitality as a Front Office Intern.

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for exceptional service and facilities. With a strong footprint in Europe and the Americas and a growing presence in Greater China, you will have the opportunity to provide guests with reliable experiences that combine value, location, and your own human touch.

Your Benefits at NH Hotels

• A compensation of €750 gross per month for all your hard work.
• International career opportunities within Minor Hotels.
• Free online and offline training courses through our own Minor Hotels University.
• Employee rates from €36 per night at Minor Hotels worldwide, plus Friends & Family discounts of up to 25%.
• 30% discount at our restaurants and bars, plus exclusive employee discounts with various (online) retailers.
• Regular team events, celebrations, trips, and holiday parties.
• A €500 Refer-a-Friend bonus for successful referrals.

Your Role at a Glance

As a Front Office Intern, you will gain hands‑on experience in one of the most dynamic departments of the hotel. Working alongside an experienced team, you will learn about the day‑to‑day operations of a hotel while developing valuable skills in guest service, communication, and hospitality.

• Welcome guests and assist with check‑ins and check‑outs.
• Support guests throughout their stay and provide information about the hotel and local area.
• Handle guest feedback and complaints with professionalism and care.
• Assist with Front Office administration and daily operational tasks.
• Respond to online guest reviews and help monitor guest satisfaction.
• Support cash handling and end‑of‑shift procedures.
• Manage Lost & Found requests and follow up with guests when needed.
• Assist with the night audit process and other reporting tasks.
• Identify upselling opportunities and contribute to enhancing the guest experience.

What Makes You a Great Fit

• You are currently pursuing a degree in Hospitality, Hotel Management, Tourism, or a related field.
• You are available to start your internship in late September or early October 2026.
• You enjoy interacting with people and are passionate about delivering great guest experiences.
• You are proactive, organized, and eager to learn.
• You have strong communication skills and enjoy working in a team.
• You have a good command of English; additional languages are a plus.
• You are flexible and available to work on various shifts, including weekends and occasional nights.
• You are able to provide a school internship agreement.
• You have a residential address in the Netherlands during your internship.