Internship Front Office - NH Amsterdam Leidseplein

Minor Hotels Europe and Americas; Amsterdam; On-site; EUR 8,000 - 9,000; Full time

Benefits offered by this job

€750 gross per month

International career opportunities

Minor Hotels University

Employee rates from €36 per night

Friends & Family discounts up to 25%

30% discount at restaurants and bars

Regular team events and parties

€500 Refer-a-Friend bonus

Job summary

Minor Hotels Europe & Americas is seeking a Front Office Intern to gain hands-on experience in one of the hotel's most dynamic departments, learning day-to-day operations and guest service.

The internship offers training through Minor Hotels University, international career opportunities, and employee discounts, with start in late September or early October 2026 and the requirement to provide a school internship agreement and residence in the Netherlands during the internship.

Qualifications

• Pursuing a degree in Hospitality, Hotel Management, Tourism, or related field.
• Available to start internship in late September or early October 2026.
• Strong communication and guest-service orientation.
• Willingness to learn and be proactive.
• Able to provide a school internship agreement.
• Residence in the Netherlands during the internship.

Responsibilities

• Welcome guests and assist with check-ins and check-outs.
• Support guests throughout their stay and provide information about the hotel and local area.
• Handle guest feedback and complaints with professionalism and care.
• Assist with Front Office administration and daily operational tasks.
• Respond to online guest reviews and help monitor guest satisfaction.
• Support cash handling and end-of-shift procedures.
• Manage Lost & Found requests and follow up with guests when needed.
• Assist with the night audit process and other reporting tasks.
• Identify upselling opportunities and contribute to enhancing the guest experience.

Job description

As a Front Office Intern, you will discover what it takes to create outstanding guest experiences while developing the skills and confidence needed for a successful career in hospitality.

Your Benefits at NH Hotels

• A compensation of €750 gross per month for all your hard work.
• International career opportunities within Minor Hotels.
• Free online and offline training courses through our own Minor Hotels University.
• Employee rates from €36 per night at Minor Hotels worldwide, plus Friends & Family discounts of up to 25%.
• 30% discount at our restaurants and bars, plus exclusive employee discounts with various (online) retailers.
• Regular team events, celebrations, trips, and holiday parties.
• A €500 Refer-a-Friend bonus for successful referrals.

Your Role at a Glance

As a Front Office Intern, you will gain hands-on experience in one of the most dynamic departments of the hotel. Working alongside an experienced team, you will learn about the day-to-day operations of a hotel while developing valuable skills in guest service, communication, and hospitality.

• Welcome guests and assist with check-ins and check-outs.
• Support guests throughout their stay and provide information about the hotel and local area.
• Handle guest feedback and complaints with professionalism and care.
• Assist with Front Office administration and daily operational tasks.
• Respond to online guest reviews and help monitor guest satisfaction.
• Support cash handling and end-of-shift procedures.
• Manage Lost & Found requests and follow up with guests when needed.
• Assist with the night audit process and other reporting tasks.
• Identify upselling opportunities and contribute to enhancing the guest experience.

What Makes You a Great Fit

• You are currently pursuing a degree in Hospitality, Hotel Management, Tourism, or a related field.
• You are available to start your internship in late September or early October 2026.
• You enjoy interacting with people and are passionate about delivering great guest experiences.
• You are proactive, organized, and eager to learn.
• You have strong communication skills and enjoy working in a team.
• You have a good command of English; additional languages are a plus.
• You are flexible and available to work on various shifts, including weekends and occasional nights.
• You are able to provide a school internship agreement.
• You have a residential address in the Netherlands during your internship.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.