Internship Customer Support

SmartRecruiters, Inc.; Venlo; On-site; EUR 5,600 - 7,800; Part time

Benefits offered by this job

Internship allowance €500 (MBO)

Internship allowance €700 (HBO)

Guidance from experienced colleagues

Dynamic learning environment

Job summary

Arvato is offering a Customer Support internship where you actively contribute to daily logistics operations, supporting inbound/outbound and returns while working with customers and internal teams.

As an intern, you’ll gain hands-on experience in transport planning, KPI monitoring, and reporting. You’ll use SAP, Jira, and Excel, collaborating across Operations, Customer Service and Planning in a dynamic, international logistics environment.

Qualifications

• Pursuing MBO BOL Level 4 in Transport & Logistics or a relevant Bachelor’s degree.
• Strong analytical and communication skills.
• Proactive and results-oriented mindset.

Responsibilities

• Support daily logistics operations (inbound, outbound, and returns).
• Assist with transport planning and communication with carriers.
• Monitor and analyze KPIs (delivery performance, lead times, costs).
• Participate in improvement projects within Customer Service & Logistics.
• Prepare and improve KPI reports (performance, lead times, transport costs).
• Identify bottlenecks and contribute to improvement initiatives.
• Perform data analyses to identify trends and support proposals.
• Collaborate with Operations, Customer Service, Planning.
• Learn to work with SAP, Jira, and Excel.

Skills

Analytical skills

Communication

Proactive mindset

Team collaboration

Excel

Data analysis

Education

MBO BOL Level 4 in Specialist Transport and Logistics

Bachelor’s degree in Logistics Management

Bachelor’s degree in International Business

Tools

SAP

Jira

Excel

Job description

Are you looking for a Customer Support internship where you don’t just observe, but truly make an impact? Do you want to experience how a global logistics organization operates behind the scenes while working directly with customers? Then this internship within Arvato’s Customer Support department might be exactly what you’re looking for.

YOUR INTERNSHIP ASSIGNMENT
The Customer Support department plays a crucial role as the primary point of contact for operational requests, focusing on maintaining customer relationships and addressing questions related to SLAs, transportation, and customs.

As a Customer Support Intern, you will become a full member of the team from day one. This is not a passive internship; you will actively contribute to daily operations and gain valuable hands‑on experience.

Your responsibilities may include:

• Supporting daily logistics operations (inbound, outbound, and returns)
• Assisting with transport planning and communication with carriers
• Monitoring and analyzing KPIs (delivery performance, lead times, costs)
• Participating in improvement projects within Customer Service & Logistics
• Supporting the preparation and improvement of KPI reports (performance, lead times, transport costs)
• Identifying bottlenecks in operational processes and contributing to improvement initiatives
• Performing data analyses to identify trends and support improvement proposals
• Supporting collaboration between internal departments (Operations, Customer Service, Planning)
• Learning to work with systems such as SAP, Jira, and Excel

YOUR PROFILE

• You are following an MBO BOL Level 4 programin Specialist Transport and Logistics or a Bachelor’s degree in Logistics Management, Supply Chain Management, or International Business
• Strong analytical and communication skills
• Proactive and results-oriented mindset
• Interest in logistics processes and supply chain management
• Familiar with Excel and working with data
• Good command of the English language (spoken and written)
• Able to work independently, but also function well in a team

WE OFFER

• An internship allowance of €500 (MBO) or €700 (HBO) based on a 40-hour workweek
• Guidance from experienced colleagues within Customer Support
• A dynamic learning environment within an international logistics organization
• A close-knit and supportive team where collaboration is key

Please note: you can expect to receive a response regarding your application from the week of October 26 onwards.

Additional Information

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .