Internship Customer Support

Bertelsmann; Venlo; On-site; EUR 5,600 - 7,800; Part time

Benefits offered by this job

Internship allowance €500 (MBO)

Internship allowance €700 (HBO)

Guidance from experienced colleagues

Dynamic learning environment

Collaborative team atmosphere

Job summary

Arvato, part of Bertelsmann, is offering a Customer Support internship in Venlo. You will join the team from day one and actively contribute to daily logistics operations, customer inquiries, and KPI tracking in a dynamic, international setting.

The role emphasizes hands-on experience in transport planning, data analysis, and cross-functional collaboration, with mentoring from experienced colleagues and a focus on real improvements in service levels.

Qualifications

• Pursuing an MBO Bol Level 4 in Transport and Logistics or a related bachelor’s degree.
• Strong analytical and communication skills are required.
• Interest in logistics processes and data-driven improvement.
• Proficient with Excel and comfortable working with data.

Responsibilities

• Support daily logistics operations (inbound, outbound, returns).
• Assist with transport planning and carrier communication.
• Monitor and analyze KPIs such as delivery performance and lead times.
• Participate in improvement projects within Customer Service & Logistics.
• Help prepare and improve KPI reports on performance and costs.
• Identify bottlenecks and contribute to process improvements.
• Perform data analyses to spot trends and support proposals.
• Collaborate with Operations, Customer Service and Planning.
• Learn to use SAP, Jira and Excel in daily tasks.

Skills

Analytical skills

Strong communication

Excel

English (written/spoken)

Proactive mindset

Education

MBO/ Bol Level 4 program in Specialist Transport and Logistics

Bachelor’s degree in Logistics Management, Supply Chain Management, or International Business

Tools

SAP

Jira

Excel

Job description

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Are you looking for a Customer Support internship where you don’t just observe, but truly make an impact? Do you want to experience how a global logistics organization operates behind the scenes while working directly with customers? Then this internship within Arvato’s Customer Support department might be exactly what you’re looking for.

YOUR INTERNSHIP ASSIGNMENT

The Customer Support department plays a crucial role as the primary point of contact for operational requests, focusing on maintaining customer relationships and addressing questions related to SLAs, transportation, and customs.

As a Customer Support Intern, you will become a full member of the team from day one. This is not a passive internship; you will actively contribute to daily operations and gain valuable hands-on experience.

Your responsibilities may include:

• Supporting daily logistics operations (inbound, outbound, and returns)
• Assisting with transport planning and communication with carriers
• Monitoring and analyzing KPIs (delivery performance, lead times, costs)
• Participating in improvement projects within Customer Service & Logistics
• Supporting the preparation and improvement of KPI reports (performance, lead times, transport costs)
• Identifying bottlenecks in operational processes and contributing to improvement initiatives
• Performing data analyses to identify trends and support improvement proposals
• Supporting collaboration between internal departments (Operations, Customer Service, Planning)
• Learning to work with systems such as SAP, Jira, and Excel

YOUR PROFILE

• You are following an MBO BOL Level 4 programin Specialist Transport and Logistics or a Bachelor’s degree in Logistics Management, Supply Chain Management, or International Business
• Strong analytical and communication skills
• Proactive and results-oriented mindset
• Interest in logistics processes and supply chain management
• Familiar with Excel and working with data
• Good command of the English language (spoken and written)
• Able to work independently, but also function well in a team

WE OFFER

• An internship allowance of €500 (MBO) or €700 (HBO) based on a 40-hour workweek
• Guidance from experienced colleagues within Customer Support
• A dynamic learning environment within an international logistics organization
• A close-knit and supportive team where collaboration is key

Please note: you can expect to receive a response regarding your application from the week of October 26 onwards.

Job seekers should beware of unsolicited emails from anyone claiming to be a recruiter from Arvato, as job scams are becoming more common. These emails are intended to deceive potential applicants into providing personal information that may be used for criminal purposes.

Acquisition in response to this vacancy is not appreciated.

Additional Information

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .