Customer Support Supervisor - Tech 3

Bertelsmann-Jobs; Heijen; On-site; EUR 29,000 - 55,000; Full time

Benefits offered by this job

Travel allowance

Employee Benefits @ Work discounts

Gym & bike plan discounts

Time-for-time arrangement

25 vacation days + 3 extra leave days

Extra vacation week purchase

Job summary

Arvato in Gennep, Netherlands, seeks a Customer Support Supervisor to lead and develop the Customer Support team within the High Tech division. This role blends hands-on customer interaction with coaching, process improvement, and leadership to shape operations and ensure smooth daily work.

You will work with the Customer Support Manager to grow the team, hit KPIs, and translate customer needs into actionable steps, while partnering with Operations.

Qualifications

• Leadership experience in a Customer Support team.
• Experience coaching and motivating teams.
• Strong English communication.
• Bachelor's degree HBO or equivalent preferred.
• Good knowledge of MS Office; SAP is a plus.

Responsibilities

• As a Customer Support Supervisor, coordinate and develop the team while implementing new customer initiatives.
• Support development of the Customer Support team.
• Meet targets related to service delivery, profitability and customer satisfaction.
• Manage customer reporting, including KPIs, invoicing and status reports.
• Act as first contact for internal and external escalations.
• Collaborate with Operations to translate customer requirements into actions.
• Assist Hiring, training, planning and evaluation of team members.
• Coach and motivate team members and support their professional development.
• Continuously evaluate processes and identify opportunities for improvement.
• Lead internal meetings and provide updates to the customer.

Skills

Leadership

Coaching

English

Communication

Education

Bachelor's degree (HBO)

Tools

SAP

MS Office

Job description

• Compensation: EUR 2,626 - EUR 4,911 - monthly

Job Description

Ready to take the next step in your career as a Customer Support Supervisor within an international logistics environment? At our location in Gennep, you’ll play an important role in supporting and improving Customer Support operations within our High Tech division.

This is not your average Customer Support role. You’ll have the opportunity to help shape processes, improve ways of working and contribute to the further development of the Customer Support team. With the team continuing to grow, you’ll play an important role in building structure and ensuring smooth daily operations.

You’ll work closely with the Customer Support Manager, who will support you as you further develop your leadership skills. This makes the position a great next step for an experienced Customer Support professional who is ready to combine hands-on customer interaction with coaching, coordination and growing leadership responsibilities.

YOUR TASKS

• As a Customer Support Supervisor, you combine day-to-day customer support with coordinating and developing the team, while playing an active role in the successful implementation of our new customer.
• Actively support the development of the Customer Support team;
• Work towards key targets related to service delivery, profitability and customer satisfaction;
• Manage customer reporting, including KPIs, invoicing and status reports;
• Act as the first point of contact for internal and external escalations;
• Work closely with Operations to translate customer requirements into clear actions;
• Support the Customer Support Manager with hiring, training, planning and evaluating team members;
• Coach and motivate team members and support their professional development;
• Continuously evaluate existing processes and identify opportunities for improvement;
• Lead internal meetings and provide updates to the customer.

YOUR PROFILE

• We are looking for a customer-focused and proactive professional who is ready to take the next step towards a leadership role and enjoys combining operational responsibilities with coaching and developing others.
• Experience in coaching and motivating people within a Customer Support environment;
• Strong communication skills in English;
• A results-driven and customer-focused mindset;
• The ability to balance hands-on customer interaction with leadership responsibilities;
• A Bachelor's degree (HBO) or equivalent level through relevant working experience is preferred;
• Good knowledge of MS Office;
• Experience with SAP is considered an advantage.

WHAT'S IN IT FOR YOU

• At Arvato, you’ll have the opportunity to further develop your leadership skills while contributing to the growth and improvement of our Customer Support operations within the High Tech division. You’ll work in an international logistics environment where you can take responsibility, improve processes and continue developing both professionally and personally.
• A gross monthly salary between € 2.607 - € 4.911based on 40 hours, depending on your experience;
• Time-for-time arrangement;
• 25 vacation days plus the opportunity to earn 3 additional "non-sick" leave days;
• The possibility to purchase one additional working week of vacation days;
• Travel allowance;
• Employee Benefits @ Work (discounts on various products and services);
• Discounts on your gym membership and bike plan;
• An active employee association with informal activities and team outings;
• Plenty of opportunities for personal and professional development within a fast-growing international logistics organization;

WHAT'S NEXT

• Phone interview with the recruiter;
• First interview;
• Assessment;
• Second interview;
• Offer.

Additional Information

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .