B2B Customer Service Specialist - Customs & Shipments

Wispex; Rijswijk; In loco; EUR 32.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

8% holiday allowance and pension

Training and development opportunities

Modern office in Rijswijk

Dynamic, international work环境

Descrizione del lavoro

Wispex is seeking a Customer Service Representative (B2B) to join our Customer Service team in the Netherlands. You will work closely with the Customer Service Manager to deliver accurate, professional service to our B2B customers and support the growth of our organization.

You will manage inbound and outbound customer communication, ensure smooth processing of customs-related activities, and contribute ideas to improve service quality and efficiency.

Competenze

• MBO-level education is required.
• Experience in customer service; logistics or customs experience is a plus.
• Strong English communication; Dutch and/or German is an advantage.
• Accurate, structured, and solution-oriented.
• Independent, proactive and ownership-driven.
• Ability to work with KPIs and service standards.

Mansioni

• Serve as the first point of contact for B2B customers via phone and email.
• Process and verify customer requests, shipments, and documentation with accuracy.
• Keep customers informed on case statuses and required actions.
• Collaborate with Operations and internal teams to ensure smooth handovers.
• Escalate deviations, risks, and recurring issues to the Customer Service Manager.
• Identify improvement opportunities to enhance processes and communication.

Formazione

MBO-level education

Descrizione del lavoro

Wispex is seeking a Customer Service Representative (B2B) to join our Customer Service team in the Netherlands. You will work closely with the Customer Service Manager to deliver accurate, professional service to our B2B customers and support the growth of our organization.

You will manage inbound and outbound customer communication, ensure smooth processing of customs-related activities, and contribute ideas to improve service quality and efficiency.