B2B Customer Service Specialist

Wispex Transit NL BV; Rijswijk; In loco; EUR 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

8% holiday allowance and pension

Training and development opportunities

Defined role in growing B2B org

Dynamic international environment

Modern office in Rijswijk

Descrizione del lavoro

Wispex Transit NL BV in the Netherlands is seeking a Customer Service Representative (B2B) to work closely with the Customer Service Manager. You will handle daily customer service activities for B2B clients, ensuring accuracy, professionalism and alignment with service standards.

Your role includes managing inbound and outbound communications, processing customs-related data in Portbase and internal systems, keeping customers informed and supporting proactive service improvements.

Competenze

• MBO-level education.
• Experience in customer service; logistics or customs experience is a plus.
• Strong English communication skills; Dutch and/or German is an advantage.
• Accurate, structured, and solution-oriented.
• Independent, proactive, and ownership-driven.
• Solution-oriented mindset and comfort with both reactive and proactive customer contact.
• Able to work independently while knowing when to involve colleagues or elevate.

Mansioni

• Act as the primary point of contact for customers regarding customs documentation, shipments, and ongoing cases, ensuring accurate and timely handling of inquiries.
• Process, verify, and maintain customs-related data and documentation in Portbase and internal systems, ensuring complete and up-to-date administration.
• Proactively inform customers about case statuses, potential issues, and required actions, and follow up on open cases to prevent delays.
• Coordinate closely with Operations and other internal teams to resolve issues efficiently and ensure smooth case handovers.
• Identify and elevate deviations, risks, and recurring issues to the Customer Service Manager.
• Work in accordance with defined KPIs and service standards, while actively identifying opportunities to improve processes, systems, and customer communication.
• Contribute to a professional, customer-focused team culture and support continuous service improvement.

Conoscenze

Customer service

English communication

Attention to detail

Proactive mindset

Formazione

MBO-level education

Strumenti

Portbase

Descrizione del lavoro

Wispex Transit NL BV in the Netherlands is seeking a Customer Service Representative (B2B) to work closely with the Customer Service Manager. You will handle daily customer service activities for B2B clients, ensuring accuracy, professionalism and alignment with service standards.

Your role includes managing inbound and outbound communications, processing customs-related data in Portbase and internal systems, keeping customers informed and supporting proactive service improvements.