Interim Salesforce BA: Service Cloud & CS Case Mgmt

Eswelt; Noord-Holland; On-site; EUR 60,000 - 80,000; Part time

Job summary

Eswelt is seeking an experienced Interim Salesforce Business Analyst for a critical assignment in Noord-Holland. This role involves working on Salesforce Service Cloud, specifically supporting customer service case management and customer master data processes.

The successful candidate will drive business analysis activities, gather requirements, and manage Agile delivery teams. Proven experience with Salesforce Service Cloud and strong stakeholder management skills are essential.

Qualifications

• Proven experience as a Salesforce Business Analyst, Product Owner, or similar role.
• Strong knowledge in Salesforce Service Cloud.
• Hands-on experience with customer service case management processes.

Responsibilities

• Drive business analysis activities across Salesforce Service Cloud initiatives.
• Gather, analyse, and translate business requirements into user stories.
• Manage backlog priorities and support Agile delivery teams.

Skills

Salesforce Business Analyst experience

Salesforce Service Cloud

Agile delivery experience

Stakeholder management

Customer service case management

Job description

Eswelt is seeking an experienced Interim Salesforce Business Analyst for a critical assignment in Noord-Holland. This role involves working on Salesforce Service Cloud, specifically supporting customer service case management and customer master data processes.

The successful candidate will drive business analysis activities, gather requirements, and manage Agile delivery teams. Proven experience with Salesforce Service Cloud and strong stakeholder management skills are essential.