Salesforce Business Analyst

Eswelt; Noord-Holland; On-site; EUR 60,000 - 80,000; Part time

Job summary

Eswelt is seeking an experienced Interim Salesforce Business Analyst for a critical assignment in Noord-Holland. This role involves working on Salesforce Service Cloud, specifically supporting customer service case management and customer master data processes.

The successful candidate will drive business analysis activities, gather requirements, and manage Agile delivery teams. Proven experience with Salesforce Service Cloud and strong stakeholder management skills are essential.

Qualifications

• Proven experience as a Salesforce Business Analyst, Product Owner, or similar role.
• Strong knowledge in Salesforce Service Cloud.
• Hands-on experience with customer service case management processes.

Responsibilities

• Drive business analysis activities across Salesforce Service Cloud initiatives.
• Gather, analyse, and translate business requirements into user stories.
• Manage backlog priorities and support Agile delivery teams.

Skills

Salesforce Business Analyst experience

Salesforce Service Cloud

Agile delivery experience

Stakeholder management

Customer service case management

Job description

Interim Salesforce Business Analyst

Contract | 3 months (extension possible) | Start ASAP

For a confidential client, we are looking for an experienced Interim Salesforce Business Analyst for a critical interim assignment while a permanent hire process is underway.

This role has a strong focus on Salesforce Service Cloud, specifically supporting customer service case management (CS Case Management) and customer master data processes. You will work closely with business and technology stakeholders to bring structure, pace, and clarity to ongoing initiatives.

Key responsibilities

• Drive business analysis activities across Salesforce Service Cloud initiatives
• Gather, analyse, and translate business requirements into clear user stories and functional requirements
• Support and optimise customer service case management workflows
• Work on customer master data processes and related business requirements
• Manage backlog priorities and support Agile delivery teams
• Facilitate sprint planning and Agile/Scrum ceremonies
• Align stakeholders across business and technical teams to ensure smooth delivery

Requirements

• Proven experience as a Salesforce Business Analyst, Product Owner, or similar
• Strong experience with Salesforce Service Cloud
• Hands‑on experience with customer service / CS case management processes
• Experience with customer master data / CRM data domains
• Strong Agile / Scrum delivery experience
• Excellent stakeholder management and communication skills
• Available to start ASAP
• Initial contract: 3 months
• Extension possible
• Interim / freelance / contract assignment