Inside Sales & Operations Manager

HJM Logistics Global; Leiden; Hybrid; EUR 55,000 - 90,000; Full time

Job summary

HJM Logistics Global in Leiden seeks an Inside Sales & Operations Manager to lead daily inside sales, manage inquiries, prepare quotations, and follow up with clients to drive revenue growth. The role coordinates order handling, shipment planning, documentation, and liaison with carriers and internal teams in a hybrid work setup.

You will monitor service performance, address operational issues, ensure customer satisfaction, and support process improvement, data analysis, and reporting to

Qualifications

• Proven ability to analyze data and identify process improvements.
• Experience coordinating shipments, orders, and documentation in logistics environments.
• Strong focus on customer satisfaction and service quality.
• Excellent communication with clients, carriers, agents, and internal teams.
• Experience in international logistics and automotive or related sectors is a plus.
• Ability to work in a hybrid environment from Leiden and manage priorities independently.

Responsibilities

• Manage daily inside sales activities, inquiries, quotations, and follow-ups to grow revenue.
• Coordinate order handling, shipment planning, and documentation with carriers and internal teams.
• Monitor service performance and address operational issues to ensure quality.
• Support process improvement, data analysis, and reporting to optimize logistics operations.

Skills

Analytical Skills

Operations Management

Customer Satisfaction

Customer Service

Communication Skills

Time Management

Team Collaboration

Education

Post-secondary education in logistics or supply chain

Industry certifications in logistics (advantage)

Tools

ERP systems

Office software

Job description

Company Description

HJM Logistics Global is a Dutch-Korean joint venture headquartered in the Netherlands, formed in 2018 through the merger of Hae Joong Logistics and Mulder International. The company has grown into a globally recognized 4PL provider with a strong focus on the automotive sector along Europe and Asia-Pacific trade lanes. By 2025, HJM has expanded to offices in six countries, partnered closely with a sister company in North America, and built a worldwide dedicated agent network. HJM serves a diverse client base across multiple industries and is committed to keeping cargo moving efficiently and reliably, regardless of location. To learn more about cross-border shipments and services, candidates can visit www.hjm-logistics.com.

Role Description

The Inside Sales & Operations Manager is a full-time hybrid role based in Leiden, with flexibility for partial work from home. This role oversees daily inside sales activities, including managing incoming inquiries, preparing quotations, and following up with existing and potential clients to support revenue growth. The position coordinates operational processes, such as order handling, shipment planning, documentation, and liaison with carriers, agents, and internal stakeholders to ensure timely and accurate execution. The manager monitors service performance, addresses operational issues, and ensures high levels of customer satisfaction through proactive communication and problem-solving. The role also supports process improvement, data analysis, and reporting to optimize logistics operations and support strategic decisions.

Qualifications

• Candidates should possess strong Analytical Skills to interpret data, track performance, and identify opportunities for process improvement.
• Candidates should possess Operations Management skills to coordinate shipments, manage workflows, and ensure efficient logistics execution.
• Candidates should possess Customer Satisfaction and Customer Service skills to build long-term relationships, handle escalations, and maintain service quality.
• Candidates should possess excellent Communication skills to collaborate with clients, carriers, agents, and internal teams across different countries and cultures.
• Relevant experience in logistics, freight forwarding, or supply chain management, preferably with international or automotive-sector exposure.
• Ability to work effectively in a hybrid environment from Leiden, managing priorities independently and within a team.
• Proficiency with common office software and logistics or ERP systems; strong organizational and time-management abilities.
• Post-secondary education in logistics, business, supply chain, or a related field is beneficial; additional industry certifications are an advantage.