Hybrid Inside Sales & Operations Manager

HJM Logistics Global; Leiden; Hybrid; EUR 55,000 - 90,000; Full time

Job summary

HJM Logistics Global in Leiden seeks an Inside Sales & Operations Manager to lead daily inside sales, manage inquiries, prepare quotations, and follow up with clients to drive revenue growth. The role coordinates order handling, shipment planning, documentation, and liaison with carriers and internal teams in a hybrid work setup.

You will monitor service performance, address operational issues, ensure customer satisfaction, and support process improvement, data analysis, and reporting to

Qualifications

• Proven ability to analyze data and identify process improvements.
• Experience coordinating shipments, orders, and documentation in logistics environments.
• Strong focus on customer satisfaction and service quality.
• Excellent communication with clients, carriers, agents, and internal teams.
• Experience in international logistics and automotive or related sectors is a plus.
• Ability to work in a hybrid environment from Leiden and manage priorities independently.

Responsibilities

• Manage daily inside sales activities, inquiries, quotations, and follow-ups to grow revenue.
• Coordinate order handling, shipment planning, and documentation with carriers and internal teams.
• Monitor service performance and address operational issues to ensure quality.
• Support process improvement, data analysis, and reporting to optimize logistics operations.

Skills

Analytical Skills

Operations Management

Customer Satisfaction

Customer Service

Communication Skills

Time Management

Team Collaboration

Education

Post-secondary education in logistics or supply chain

Industry certifications in logistics (advantage)

Tools

ERP systems

Office software

Job description

HJM Logistics Global in Leiden seeks an Inside Sales & Operations Manager to lead daily inside sales, manage inquiries, prepare quotations, and follow up with clients to drive revenue growth. The role coordinates order handling, shipment planning, documentation, and liaison with carriers and internal teams in a hybrid work setup.

You will monitor service performance, address operational issues, ensure customer satisfaction, and support process improvement, data analysis, and reporting to