Principal Technician (ICT Systems)

Brevco Services; Den Haag; Hybrid; EUR 50,000 - 75,000; Full time

Job summary

Brevco Services seeks a Principal ICT Systems Technician to design, verify and deploy moderately complex software configurations and to monitor system software for performance. The role includes on-site integration, on-call response, and collaboration with service teams.

Key responsibilities cover software installation, network maintenance, troubleshooting, and contributing to installation procedures. Mandatory experience includes 3+ years in ICT end systems and strong problem-solving abilities.

Qualifications

• Higher vocational training with 3 years post-related experience (Mandatory)
• 3+ years experience implementing/maintaining ICT end systems in a large organization (Mandatory)
• Good experience configuring hardware and software (Mandatory)
• Strong ICT understanding and ability to work independently to solve problems (Mandatory)
• Hands-on experience troubleshooting technical issues and providing technical end-user support (Mandatory)
• Hands-on end-user support experience (Nice to have)

Responsibilities

• Configure software for deployment and documentation of results
• Monitor and tune system software for throughput and efficiency
• Install and test new versions of system software
• Carry out network maintenance tasks and diagnose faults
• Provide on-site support and 24/7 on-call response as required

Skills

Independent problem solving

End-user support

Troubleshooting

Network configuration

Education

Higher vocational training

Secondary education + 5 years experience

Tools

Wireshark

Network management tools

Job description

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience
• 3+ years practical experience of implementation and maintenance of ICT end systems within a large organization
• Good experience configuring hardware and software
• Good understanding of ICT systems and the ability to work independently to solve problems
• Hands-on experience troubleshooting technical issues and providing technical support to end-users

Desirable Qualifications/Experience:

• Hands-on experience on troubleshooting technical issues and providing technical support to end-users
• Network configuration, debugging trouble shouting (TCP/IP, VPN, VLAN, firewall, DNS)
• Cybersecurity infrastructure understanding
• Software development in java, C, C++, python, scripting language
• Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy management
• Overall Strong analytical and problem-solving skills on:
• ITIL foundation or advanced level training and certification

DUTIES/ROLE:

• Software configuration
• Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment
• Applies agreed standards and tools, to achieve a well-engineered result
• Collaborates in reviews of work with others as appropriate
• System software
• Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning
• Applies system software parameters to maximise throughput and efficiency
• Installs and tests new versions of system software
• Contributes to preparation of software implementation procedures with fall back contingency plans
• Carries out agreed network maintenance tasks and specified operational configuration of network components
• Establish and diagnose network problems/faults using the required troubleshooting methodology and tools
• Uses network management software and tools to collect agreed performance and traffic statistics
• Systems installation and removal
• Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client
• Uses standard procedures and diagnostic tools to test installations, correct problems, and document results
• Records details of all components that have been installed and removed
• Assists users and follows agreed procedures for further help or escalation
• Contributes to the development of installation procedures and standards
• Release and deployment
• Uses approved tools and techniques for specific deployment activities
• Administers the recording of activities, logging of results and documents technical activities undertaken
• Additional duties for this post:
• The Principal Technician (ICT Systems) will provide 24/7 Immediate On-Call Response to the Service Operations with technical AirC2 expertise and solutions at Level 2 support with ticket response and resolutions that will meet current operational needs and defined Key Performance Indicators (KPIs)
• The Principal Technician (ICT Systems) will work as an on-site integrated member of the assigned service team, when not on 24/7 on-call duty for immediate ticket response and resolution. He will help with the design, development, test and on-site support of engineering changes to services, processes, organisation, operating model and other aspects. This effort may be required in addition to his/her daily service operations and maintenance tasks

Job requirements

All the mandatory requirements have to be met in order to apply.

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience (Mandatory)
• 3+ years practical experience of implementation and maintenance of ICT end systems within a large organization (Mandatory)
• Good experience configuring hardware and software (Mandatory)
• Good understanding of ICT systems and the ability to work independently to solve problems (Mandatory)
• Hands-on experience troubleshooting technical issues and providing technical support to end-users (Mandatory)
• Hands-on experience on troubleshooting technical issues and providing technical support to end-users (Nice to have)
• Network configuration, debugging trouble shouting (TCP/IP, VPN, VLAN, firewall, DNS) (Nice to have)
• Cybersecurity infrastructure understanding (Nice to have)
• Software development in java, C, C++, python, scripting language (Nice to have)
• Hardware and software configuration of Server hosting platforms, custom disk configurations with specific storage controllers, RAID configuration, redundancy management (Nice to have)
• Overall Strong analytical and problem-solving skills on: (Nice to have)
• Remote server administration (Nice to have)
• Log analysis (Nice to have)
• Network tool usage (Wireshark) (Nice to have)
• Training: (Nice to have)
• ITIL foundation or advanced level training and certification (Nice to have)