Information Technology Support Engineer

SISL Global; Rotterdam; On-site; EUR 36,000 - 48,000; Full time

Job summary

SISL Global in Rotterdam is seeking an experienced Desktop Support Specialist to provide second-level technical assistance for Windows and Mac environments, software, and peripherals. You will install, configure, and maintain OSs, troubleshoot issues, and support remote users while keeping precise records in the ticketing system.

You will collaborate with the IT team on projects, mentor junior staff, and ensure compliance with security policies and best practices in a fast-paced environment.

Qualifications

• Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician

Responsibilities

• Provide second-level technical support for desktop hardware, software, and peripherals.
• Install, configure, and maintain operating systems and applications.
• Perform root cause analysis and develop solutions for recurring issues.
• Troubleshoot Windows and Mac break/fix issues.
• Assist with network connectivity including VPN, LAN/WAN, and Wi-Fi.
• Collaborate with IT team on projects, upgrades, and implementations.
• Maintain accurate records of work and resolutions in the ticketing system.
• Provide remote support for users working remotely or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies and security best practices.
• Build strong relationships with end users and ensure satisfaction.

Skills

Windows OS

Mac OS

Office 365 / MS Office

Problem-solving

Communication

Teamwork

Independent work

Analytical thinking

Customer service mindset

Education

Associate's or Bachelor's degree in Information Technology/Computer Science

Tools

Active Directory

Group Policy

Remote Desktop

IT Ticketing System

Job description

Key Responsibilities:

• Provide Second-level technical support for desktop/laptop hardware, software, and peripheral
• issues.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Excellent in troubleshooting break/fix issues of windows and mac computers
• Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company's
• ticketing system.
• Provide remote support and troubleshooting for users working from home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal performance of equipment
• Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

• Associate's or bachelor’s degree in information technology, Computer Science, or related
• field, or equivalent work experience.
• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support