Implementation Consultant

Geomatik; Hoofddorp; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Octave is seeking an Implementation Consultant in Hoofddorp, Netherlands, to bridge customer requirements with our public safety solutions. You will translate business needs into effective configurations within our web-based call taking and dispatching software portfolio.

You will drive project lifecycle from design through training and support, collaborating with customers, partners, and internal teams to ensure successful deployments and ongoing service excellence.

Qualifications

• Bachelor's degree in Information Technology or related field.
• Minimum 3 years of relevant professional experience.
• Proficient in Dutch and English.
• Valid driving licence.
• Knowledge of databases/SQL (preferably MS SQL Server), web technologies, Azure DevOps, JSON/XML/HTML and scripting.

Responsibilities

• Lead implementation and integration activities from design to deployment.
• Translate customer requirements into practical solutions for public safety software.
• Configure and customize solutions to meet functional/technical needs.
• Design integrations with customer systems, APIs, and databases.
• Conduct testing (system, integration, UAT) and ensure performance.
• Provide training and knowledge transfer to customers.
• Contribute to pre-sales activities and solution design discussions.
• Maintain project documentation and adherence to SLAs.
• Identify opportunities for service expansion.

Skills

Structured mindset

Analytical thinking

Customer focus

Communication

Time management

Collaborative

Multi-product knowledge

Project estimation

Resilience

Education

Bachelor's degree in Information Technology

Tools

SQL Server

Web technologies

Azure DevOps

JSON

XML/HTML

PowerShell

Job description

Job Location (Short): Hoofddorp, Netherlands

Workplace Type: Hybrid

Help Build Technology That Saves Lives

Do you want to contribute to a safer world? Are you passionate about helping emergency services respond effectively when every second counts?

For an upcoming project within the public safety sector, we are looking for an Implementation Consultant to strengthen our team.

In this role, you will bridge the gap between customer requirements and our public safety solutions. Working closely with emergency service organizations, you will translate business processes, operational needs, and technical requirements into effective solutions using our web-based call taking and dispatching software portfolio.

You will be involved throughout the project lifecycle, from solution design and configuration through integration, testing, deployment, training, and customer support.

Key Responsibilities

• Lead and execute implementation and integration activities from design through deployment.
• Work closely with customers and partners to understand business processes, requirements, workflows, and data structures.
• Configure and customize solutions to meet functional and technical requirements.
• Design and implement integrations with customer systems, APIs, databases, and third-party platforms.
• Conduct and oversee system, integration, and user acceptance testing to ensure solution quality and performance.
• Troubleshoot and resolve implementation and integration issues, collaborating with Product and Engineering teams where required.
• Produce and maintain project documentation, including functional designs, configuration standards, integration specifications, and testing documentation.
• Deliver customer training and knowledge transfer sessions to support successful solution adoption.
• Contribute to pre-sales activities, including technical scoping, demonstrations, solution design discussions, and proposal support.
• Ensure adherence to customer service level objectives and support contract commitments.
• Identify opportunities for service expansion and upselling where appropriate.

What You'll Bring

• Structured, analytical, and results-oriented mindset.
• Strong problem-solving skills and ability to translate business requirements into practical solutions.
• Ability to manage multiple priorities and deliver against deadlines.
• Strong customer focus with the ability to manage stakeholder expectations.
• Excellent communication and interpersonal skills.
• Proactive attitude and collaborative approach.
• Ability to build expertise across multiple products and solutions.
• Comfortable estimating, scoping, and planning project engagements.
• Resilient and able to perform effectively in demanding environments.

Education / Qualifications

Required

• Bachelor's degree in Information Technology or a related technical discipline.
• Minimum 3 years of relevant professional experience.
• Dutch and English language proficiency.
• Valid driving licence.
• Knowledge of:
  • Databases and SQL (preferably Microsoft SQL Server)
  • Web technologies and services
  • Azure DevOps
  • JSON, XML, HTML and scripting languages such as PowerShell

Preferred

Security Clearance Requirement

Due to the nature of our customers and projects, successful candidates must be eligible to obtain access authorization for high-security sites and provide evidence of a clean criminal record. This is a mandatory requirement for employment within our Public Safety business.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn .

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.