Implementation Consultant

Octave; Hoofddorp; Hybrid; EUR 60,000 - 85,000; Full time

Job summary

Octave is seeking an Implementation Consultant in Hoofddorp to bridge customer requirements with our public safety solutions. You will guide the full project lifecycle from design to deployment, collaborating with emergency services to translate needs into effective, integrated software.

Role involves configuring solutions, conducting tests, training customers, and supporting pre-sales activities. A Dutch and English proficient professional with a driver’s license is preferred.

Qualifications

• Bachelor's degree in Information Technology or a related technical discipline.
• Minimum 3 years of relevant professional experience.
• Dutch and English language proficiency.
• Valid driving licence.
• Knowledge of databases and SQL (preferably Microsoft SQL Server).
• Knowledge of web technologies and services, Azure DevOps, JSON, XML, HTML and scripting languages.

Responsibilities

• Lead and execute implementation and integration activities from design through deployment.
• Work closely with customers and partners to understand business processes and data structures.
• Configure and customize solutions to meet requirements.
• Design and implement integrations with customer systems, APIs, databases, and third-party platforms.
• Conduct and oversee testing to ensure solution quality and performance.
• Troubleshoot and resolve issues with Product and Engineering teams.
• Produce and maintain project documentation including designs and configurations.
• Deliver customer training and knowledge transfer sessions.
• Contribute to pre-sales activities, including technical scoping and demonstrations.
• Ensure adherence to service contracts and SLAs.
• Identify opportunities for service expansion and upselling.

Skills

Project management

Requirements analysis

Stakeholder management

Testing and training

Documentation

Dutch and English proficiency

Driving licence

SQL

Web technologies

Azure DevOps

JSON/XML/HTML

PowerShell

React/JavaScript

Education

Bachelor's degree in Information Technology or related field

Minimum 3 years of relevant professional experience

Tools

Azure DevOps

PowerShell

SQL Server

APIs

JavaScript/React

Job description

Nederlands

Wil jij bijdragen aan een veiligere wereld? Heb je een passie voor het ondersteunen van hulpdiensten zodat zij effectief kunnen reageren wanneer elke seconde telt?

Voor een aankomend project binnen de publieke veiligheidssector zijn wij op zoek naar een Implementatieconsultant om ons team te versterken.

In deze rol vorm je de brug tussen de behoeften van de klant en onze oplossingen voor openbare veiligheid. Je werkt nauw samen met organisaties binnen de hulpdiensten en vertaalt bedrijfsprocessen, operationele behoeften en technische vereisten naar effectieve oplossingen met behulp van ons webgebaseerde portfolio voor meldkamer-, aanname- en dispatchsoftware.

Je bent betrokken gedurende de volledige projectlevenscyclus, van oplossingsontwerp en configuratie tot integratie, testen, implementatie, training en ondersteuning van klanten.

English

Do you want to contribute to a safer world? Are you passionate about helping emergency services respond effectively when every second counts?

For an upcoming project within the public safety sector, we are looking for an Implementation Consultant to strengthen our team.

In this role, you will bridge the gap between customer requirements and our public safety solutions. Working closely with emergency service organizations, you will translate business processes, operational needs, and technical requirements into effective solutions using our web-based call taking and dispatching software portfolio.

You will be involved throughout the project lifecycle, from solution design and configuration through integration, testing, deployment, training, and customer support.

Key Responsibilities

• Lead and execute implementation and integration activities from design through deployment.
• Work closely with customers and partners to understand business processes, requirements, workflows, and data structures.
• Configure and customize solutions to meet functional and technical requirements.
• Design and implement integrations with customer systems, APIs, databases, and third-party platforms.
• Conduct and oversee system, integration, and user acceptance testing to ensure solution quality and performance.
• Troubleshoot and resolve implementation and integration issues, collaborating with Product and Engineering teams where required.
• Produce and maintain project documentation, including functional designs, configuration standards, integration specifications, and testing documentation.
• Deliver customer training and knowledge transfer sessions to support successful solution adoption.
• Contribute to pre-sales activities, including technical scoping, demonstrations, solution design discussions, and proposal support.
• Ensure adherence to customer service level objectives and support contract commitments.
• Identify opportunities for service expansion and upselling where appropriate.

What You’ll Bring

• Structured, analytical, and results-oriented mindset.
• Strong problem-solving skills and ability to translate business requirements into practical solutions.
• Ability to manage multiple priorities and deliver against deadlines.
• Strong customer focus with the ability to manage stakeholder expectations.
• Excellent communication and interpersonal skills.
• Proactive attitude and collaborative approach.
• Ability to build expertise across multiple products and solutions.
• Comfortable estimating, scoping, and planning project engagements.
• Resilient and able to perform effectively in demanding environments.

Required

Education / Qualifications

• Bachelor's degree in Information Technology or a related technical discipline.
• Minimum 3 years of relevant professional experience.
• Dutch and English language proficiency.
• Valid driving licence.
• Knowledge of:
• Databases and SQL (preferably Microsoft SQL Server)
• Web technologies and services
• Azure DevOps
• JSON, XML, HTML and scripting languages such as PowerShell

Preferred

• Experience within Public Safety, Emergency Services, Police, Fire Brigade, Ambulance, or Civil Protection environments.
• Knowledge of Computer Aided Dispatch (CAD), GIS, Radio, or Telephony solutions.
• Experience with operating systems administration (Windows Server and Desktop).
• Knowledge of JavaScript and React.
• Familiarity with ITIL processes.

Security Clearance Requirement

Due to the nature of our customers and projects, successful candidates must be eligible to obtain access authorization for high-security sites and provide evidence of a clean criminal record. This is a mandatory requirement for employment within our Public Safety business.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.

Octave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.

Implementation Consultant

Job Location (Short): Hoofddorp, Netherlands

Workplace Type: Hybrid

Req Id: 3085