Impactful Support Coordinator - Flexible & Global

Source Intelligence; Arnhem; Hybrid; EUR 33,000 - 50,000; Full time

Benefits offered by this job

International environment

Growth opportunities

Flexible work arrangements

Competitive compensation

Job summary

Source Intelligence is seeking a Support Coordinator to manage daily support operations for the ChainPoint platform. You will act as the central liaison between customers, consultants, developers and internal stakeholders, ensuring issues are resolved promptly and SLAs are met.

With 3–5 years IT support or application support experience and ITIL familiarity, you will identify process improvements, document best practices, and drive customer satisfaction in a collaborative, international

Qualifications

• Bachelor's degree or equivalent in IT or related field.
• 3–5 years in IT support or application support environments.
• Experience coordinating support activities or acting as a senior support professional.
• Experience with ITIL-based service management.
• Experience with ticketing systems such as Topdesk, Zendesk, Jira Service Management or similar.

Responsibilities

• Coordinate daily support activities and balance workload and priorities.
• Act as the first escalation point for complex or high-priority support cases.
• Monitor incidents, service requests, and changes to ensure SLAs are achieved.
• Coordinate with consultants and product owners to resolve customer issues.
• Ensure support activities follow ITIL practices for Incident, Problem, and Change Management.

Skills

Organizational skills

Analytical skills

Customer-focused

Dutch & English communication

Prioritization

Stakeholder coordination

Proactive mindset

Education

Bachelor's degree or equivalent in IT or related field

Tools

Topdesk

Zendesk

Jira Service Management

Job description

Source Intelligence is seeking a Support Coordinator to manage daily support operations for the ChainPoint platform. You will act as the central liaison between customers, consultants, developers and internal stakeholders, ensuring issues are resolved promptly and SLAs are met.

With 3–5 years IT support or application support experience and ITIL familiarity, you will identify process improvements, document best practices, and drive customer satisfaction in a collaborative, international