Tech Support & Coordination Specialist – Logistics Systems

Material Handling Systems, Inc.; Utrecht; Hybrid; EUR 42,000 - 70,000; Full time

Job summary

FORTNA is seeking a Tech Support Coordinator to act as the first point of contact for customers, turning incidents into solutions within our Lifecycle Performance Services group. You’ll coordinate with internal engineers and external partners to resolve issues and keep clients informed with clear communication and structured problem-solving.

You will work in a dynamic, international environment, focusing on proactive service, documentation, and continuous improvement while maintaining high

Qualifications

• MBO+ or Bachelor's degree in a technical discipline.
• At least 2 years of experience in a technical, service-oriented, or logistics environment.
• Strong communication and coordination skills.
• Solid technical affinity and a desire to understand how systems really work.
• A structured, analytical mindset with strong problem-solving abilities.
• Customer-focused, resilient, and able to stay effective under pressure.
• Fluent in English (German is an advantage).

Responsibilities

• Incident Intake & Technical Assessment: first contact for customers, assess urgency and impact, determine resolution path, collaborate with internal and external engineers.
• Coordination & Customer Communication: follow-up actions with internal teams, guide customers remotely, manage expectations and document closures.
• Continuous Improvement & Team Contribution: suggest process improvements, help shape how Technical Support evolves within LPS, build skills.

Skills

Communication

Coordination

Technical affinity

Problem solving

Customer focus

English

Education

MBO+ or Bachelor's degree in a technical discipline

Job description

FORTNA is seeking a Tech Support Coordinator to act as the first point of contact for customers, turning incidents into solutions within our Lifecycle Performance Services group. You’ll coordinate with internal engineers and external partners to resolve issues and keep clients informed with clear communication and structured problem-solving.

You will work in a dynamic, international environment, focusing on proactive service, documentation, and continuous improvement while maintaining high