Impact-Driven Customer Success Manager (Medior)

ImpactBuying GmbH; Netherlands; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid and flexible working conditions

Market competitive salary and pension

25 vacation days + 5 additional days

B-Corp organization

Diversity, equity and inclusion

Job summary

Impact Buying GmbH is seeking a Medior Customer Success Manager in Alkmaar. You will be the first contact for customers, translate requirements into opportunities, and drive business outcomes while growing accounts.

The role emphasizes relationship building, ROI demonstrations, onboarding, and minimizing churn. Hybrid work options and a collaborative team environment are offered to support growth and impact.

Qualifications

• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• Organisation sensitivity and highly organized; multi-tasking capability.
• Relation-building mindset with focus on customer success.

Responsibilities

• Drive customer adoption of Impact Solutions.
• Continuously prove ROI to customers and manage expectations.
• Consult on best practices, workflows and business reviews.
• Develop multi-level relationships within customer organizations.
• Identify risks and manage resolutions; ensure high product quality.

Skills

Excellent communication

Leadership

Organizational skills

Relationship building

Analytical

Self-driven

Proactive

Multi-tasking

Customer success processes

Education

Higher Education (BSc or equivalent)

Job description

Impact Buying GmbH is seeking a Medior Customer Success Manager in Alkmaar. You will be the first contact for customers, translate requirements into opportunities, and drive business outcomes while growing accounts.

The role emphasizes relationship building, ROI demonstrations, onboarding, and minimizing churn. Hybrid work options and a collaborative team environment are offered to support growth and impact.