Customer Success Manager Medior

ImpactBuying GmbH; Netherlands; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid and flexible working conditions

Market competitive salary and pension

25 vacation days + 5 additional days

B-Corp organization

Diversity, equity and inclusion

Job summary

Impact Buying GmbH is seeking a Medior Customer Success Manager in Alkmaar. You will be the first contact for customers, translate requirements into opportunities, and drive business outcomes while growing accounts.

The role emphasizes relationship building, ROI demonstrations, onboarding, and minimizing churn. Hybrid work options and a collaborative team environment are offered to support growth and impact.

Qualifications

• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• Organisation sensitivity and highly organized; multi-tasking capability.
• Relation-building mindset with focus on customer success.

Responsibilities

• Drive customer adoption of Impact Solutions.
• Continuously prove ROI to customers and manage expectations.
• Consult on best practices, workflows and business reviews.
• Develop multi-level relationships within customer organizations.
• Identify risks and manage resolutions; ensure high product quality.

Skills

Excellent communication

Leadership

Organizational skills

Relationship building

Analytical

Self-driven

Proactive

Multi-tasking

Customer success processes

Education

Higher Education (BSc or equivalent)

Job description

Customer Success Manager Medior

Alkmaar

40 hours

Customer Success Manager (CSM)

We are looking for a customer success manager who possesses a strong drive for results. The CSM is the first point of contact from the customer and can translate the requirements from the customer into the opportunities ImpactBuying offers. Focusing on the business outcomes and identifying new opportunities for growth within your accounts.

Duties for the Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients and minimizing churn. You will develop and maintain close relationships with management, product adoption sponsors and key stakeholders throughout the customer lifecycle.

Your profile

• You are a commercial talent and have the ability to meet turnover targets regardless circumstances
• You are positive,motivatedand customer-oriented
• Youhavestrong organization and presentation communication skills
• A propensity for relationship building
• Leadership skills Customer Success Managers often take on leadership roles for the Customer Success Team
• You have a strong interest in sustainability
• You work accurately and structured
• You are analytical and have an eye for detail
• Youare able tobe flexible in changing plans

Your key responsibilities

• Drive customer adoption of Impact Solutions
• Continuously prove ROI to your customers
• Consult on best practices, workflows, and management business reviews
• Develop multi-purpose relationships throughout customer organizations
• Identify risks within named accounts & take appropriate actions to manage and/or escape to an efficient resolution
• Record customer activity, outcomes, issues, and communication in customer management tools
• Analyze client data to make on point suggestions on how to further increase the value retrieved from the Impact Buying solutions
• Provide excellent demonstrations for customers
• Proactively inform your Client on relevant product updates that have been released.
• Improve customer onboarding processes
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization
• Handle and resolve client requests and complaints
• Ensure and deliver high product quality

Requirements

• Excellent communication and interpersonal skills
• Commercial approach
• Demonstrate leadership qualities
• Organisation sensitivity
• Highly organized and able to multi-task
• Self-driven and proactive nature
• Knowledge of customer success processes
• Patient and active listener
• Passion for service
• Higher Education (Bs or equivalent)
• Proven experience with customer success management

What we offer

• A role with ownership and responsibility
• A professional and motivated team
• Opportunities for personal and professional growth
• Hybrid and flexible working conditions
• Market competitive salary and pension plan
• 25 vacation days + 5 additional days
• A workplace focused on impact, collaboration, and development
• Impact Buying is a B-Corp organization
• IB is a company that values diversity, equity and inclusion

In short

• Are you enthusiastic about making an impact with the work you do? Then this is the job for you.
• 36 40 hours a week
• Working in an international organisation with 75+ colleagues
• Working together with IT, sales and Data Services
• IB is a company that values diversity, equity and inclusion