ICT support employee

Onderwijsregio Hollands Noorden; Noord-Holland; Remote; EUR 30.000 - 38.000; Teilzeit

Benefits dieser Stelle

Collegiale werkomgeving

Flexibele inzet over 4–5 dagen

Zusammenfassung

Cooperation School Foundation biedt onderwijs in de Kop van Noord-Holland en Texel. Als ICT-ondersteuner ben jij het eerste aanspreekpunt voor praktijkgerichte IT-vragen op school en bij de administratie. Je zorgt dat werkplekken blijven functioneren, meldt storingen en werkt nauw samen met Cloudwise aan remote support.

Je werkt 4–5 dagen per week, met een ca. 0,4–0,5 FTE inzet en salaris volgens schaal 6 of 7 CAO Primair Onderwijs.

Qualifikationen

• Een MBO-beroepsopleiding en/of een universitaire ICT-opleiding.
• Ervaring met IT-ondersteuning, servicedesk of werkplekbeheer is gewenst.
• Basiskennis van Windows-omgevingen, Office 365 en hardware.
• Je werkt nauwkeurig, zelfstandig en servicegericht.
• Je communiceert helder en vriendelijk, ook bij minder technische collega’s.
• Je bent betrouwbaar, praktisch ingesteld en ziet wat er moet gebeuren.
• Je kunt makkelijk schakelen tussen externe ICT-ondersteuning (Cloudwise) en lokale vragen.
• Beschikbaarheid voor 4–5 dagen per week.

Aufgaben

• Eerste aanspreekpunt voor ICT-vragen binnen scholen en kantoor.
• Schakelen tussen Cloudwise remote support en lokale ICT-problemen.
• Ondersteunen van werkplekken (PC's, laptops, randapparatuur).
• Oplossen van eenvoudige storingen en registreren in het ticketsysteem.
• Installeren en onderhouden software en apparatuur.
• Ondersteunen bij netwerk- en administratietaken.

Kenntnisse

IT-ondersteuning

Service desk

Werkplekbeheer

Windows-kennis

Office 365

Hardware

Nauwkeurig werken

Duidelijke communicatie

Betrouwbaar

Switch tussen Cloudwise en lokaal

Beschikbaarheid 4–5 dagen

Ausbildung

MBO-beroepsopleiding

ICT-gerelateerde hbo/wo-opleiding

Jobbeschreibung

Cooperation School Foundation

The Samenwerkingsschool Foundation provides education in the Kop van Noord-Holland region and on Texel for pupils between the ages of 4 and 20 who experience certain limitations in their learning and development process that mainstream education cannot address. In collaboration with external care and education partners, education is organised based on the special educational needs of the pupils.

About the job

Our schools use Cloudwise for remote IT support. Many issues are immediately resolved there, but a practical, visible IT employee is indispensable within our organization. You are the one who coordinates between what Cloudwise resolves and what requires local attention. Think of workstations that are not functioning properly, hardware that needs to be replaced, accounts that require local attention, or situations where a colleague simply needs someone to look over their shoulder for a moment.

ICT support employee

You are the first point of contact within the schools and at the administration office for practical IT-related questions. You ensure that work spaces function properly, resolve simple malfunctions, and work closely with Cloudwise to efficiently handle reports.

We strongly favor a distribution of working time over 4 or 5 days per week, so that you are easily accessible to colleagues and the support continues continuously.

What will you do?

• You are the local point of contact for colleagues’ ICT questions.


• You actively switch between Cloudwise remote support and the practical ICT problems on site.


• You support workplace management (PCs, laptops, peripherals).


• You resolve simple malfunctions and record notifications in the ticket system.


• You install and maintain software and equipment.


• You support basic tasks related to network and account management.


• You contribute to improving ICT processes and services.

Job requirements

Who are you?

• You have an MBO vocational qualification and/or a university degree, preferably in the field of ICT.


• You have experience with IT support, a service desk, or workplace management (preferred).


• You have basic knowledge of Windows environments, Office 365, and hardware.


• You work precisely, independently, and with a focus on service.


• You communicate clearly and kindly, even when someone is not technically proficient.


• You are reliable, practical-minded, and see what needs to be done.


• You can easily switch between external ICT support (Cloudwise) and local practical questions.


• You are available to work 4–5 days per week.

Employment conditions

What do we offer?

• An appointment of 0.4 – 0.5 FTE.


• Salary according to scale 6 or 7 CAO Primary Education.

Scale 6: € 2,704 to € 3,273

Scale 7: € 2,819 to € 3,418

• A collegial working environment with short lines of communication and room to contribute ideas.


• A role where your contribution is immediately visible to colleagues and the organization.


• Flexible deployment over 4–5 days, so that workload and availability are well balanced.