Hybrid Technical Account Manager: Client Ops & Uptime Lead

Carlisle Companies; Amsterdam; Hybride; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Cushman & Wakefield is seeking a Technical Account Manager in Amsterdam to join our Global Occupier Services team. You will manage key client relationships, lead service delivery, and coordinate with engineering and facilities management to ensure 100% uptime and high-quality performance.

The role requires strong business acumen, client-focused communication, and the ability to drive improvements across service lines in a hybrid work environment based in Amsterdam, Netherlands.

Qualifications

• Customer service delivery to the standard or higher than the SLA.
• Strong business and financial acumen from experience in a similar role.
• Drive best in class team performance and excellence in gaining industry recognition.
• Deliver client and contractor strategy across the portfolio with clear accountability.
• Liaise with client’s operations and facilities management teams.

Responsabilités

• Maintain 100% uptime across the portfolio and drive performance improvements.
• Own and lead all meetings with sub-contractors, contractor teams, and clients.
• Ensure services are delivered in a professional, efficient, customer-focused manner.
• Develop, mentor, and maintain a succession plan for the team.
• Oversee escalations, incidents, and reporting to the client.

Connaissances

Customer service

Account management

Stakeholder management

Description du poste

Cushman & Wakefield is seeking a Technical Account Manager in Amsterdam to join our Global Occupier Services team. You will manage key client relationships, lead service delivery, and coordinate with engineering and facilities management to ensure 100% uptime and high-quality performance.

The role requires strong business acumen, client-focused communication, and the ability to drive improvements across service lines in a hybrid work environment based in Amsterdam, Netherlands.