Strategic Technical Account Manager, Global Occupier

Cushman & Wakefield; Amsterdam; Sur place; EUR 65 000 - 95 000; Plein temps

Résumé du poste

Cushman & Wakefield is seeking a Technical Account Manager for the Global Occupier Services team in Amsterdam. You will oversee service delivery, liaise with client stakeholders, and drive performance across the portfolio to ensure client satisfaction.

The role emphasizes strong business acumen, escalation management, and ongoing improvement across all service lines, within a dynamic, multinational CRE environment.

Responsabilités

• Customer service excellence to SLA standards.
• Demonstrate strong business and financial acumen from similar roles.
• Drive high performing teams and industry recognition.
• Deliver client and contractor strategy across the portfolio.
• Engage with client stakeholders to understand and meet Employer requirements.
• Direct liaison with client operations & engineering facilities management.
• Maintain effective team communications.
• Own subcontractor and contractor meetings and ensure on-time delivery.
• Ensure services are delivered professionally and with a customer focus.
• Aim for 100% uptime and drive performance improvements across service lines.
• Maintain accurate records and MI in agreed formats.
• Manage site portfolio risk aligned to Employer requirements and escalate as needed.
• Produce timely and accurate accounts and MI.

Description du poste

Cushman & Wakefield is seeking a Technical Account Manager for the Global Occupier Services team in Amsterdam. You will oversee service delivery, liaise with client stakeholders, and drive performance across the portfolio to ensure client satisfaction.

The role emphasizes strong business acumen, escalation management, and ongoing improvement across all service lines, within a dynamic, multinational CRE environment.