Senior Customer Success Manager – Hybrid (3 In-Office Days)

Salesforce, Inc.; Amsterdam; Híbrido; EUR 90.000 - 150.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Customer Success Manager (CSM) to partner with our customers, acting as a trusted advisor and primary point of contact for Signature engagements. You will manage executive relationships, coordinate service delivery, and ensure customers realize maximum value from their Salesforce investment.

This office-flexible role requires collaboration across internal and external teams to deliver a unified Signature experience, with occasional travel and after-hours support as

Formación

• 7+ years in technical customer success or related roles.
• Experience with Salesforce Marketing Cloud.
• Strong communication with executive-level influence.
• Ability to map business requirements to technical features.
• Experience leading cross-functional teams to resolve customer needs.
• Knowledge of software development processes.

Responsabilidades

• Serve as single point of accountability for Signature deliverables, experience, renewal, and expansion.
• Maintain relationships with the customer IT and business executives, sponsors, and decision-makers.
• Help customers realize maximum value from the Salesforce investment.
• Coordinate the Signature catalog of services for each customer.
• Provide proactive Salesforce feature guidance based on customer interests.
• Advise on adoption of new features and Salesforce release schedules and potential risks.
• Occasional travel to customer sites and after-hours coverage as needed.

Conocimientos

Executive communication

Stakeholder management

Business translation

Cross-functional collaboration

Solution architecture

Presentation skills

Client relationship management

Herramientas

Salesforce CRM

Salesforce Marketing Cloud

SaaS platforms

Descripción del empleo

Salesforce is seeking a Customer Success Manager (CSM) to partner with our customers, acting as a trusted advisor and primary point of contact for Signature engagements. You will manage executive relationships, coordinate service delivery, and ensure customers realize maximum value from their Salesforce investment.

This office-flexible role requires collaboration across internal and external teams to deliver a unified Signature experience, with occasional travel and after-hours support as