Senior Salesforce CSM – Signature Success & Adoption

Enboarder; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Enboarder is seeking a seasoned Customer Success Manager (CSM) to act as the named resource for Salesforce Signature customers, guiding them to maximize value from their Salesforce investment.

You will own relationships with IT and business leaders, manage Signature deliverables, renewals, and expansions, and coordinate cross‑functional teams to address needs, risks, and platform adoption across peak events and major incidents.

Qualifications

• Minimum of 7 years of work experience in Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
• Experience with Salesforce Marketing Cloud and/or a relevant competing platform.
• 4+ years’ experience in management consulting services.
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level.
• Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features.
• Knowledge of software development process and design methodologies.
• Experience leading efforts of cross‑functional teams to facilitate the resolution or disposition of customer needs or projects.

Responsibilities

• Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature.
• Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer.
• Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer.
• Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.
• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
• Act as an advocate for customers during the triage and resolution of high‑severity cases to assist with the timely resolution of these issues.
• The CSM may be required for occasional travel to customer sites and may need to be available for some after‑hour or weekend coverage, depending on the customer’s need.

Skills

Technical Customer Success

Salesforce CRM

Project leadership

Technology solutions

Solutions architecture

Communication

Cross-functional collaboration

Tools

Salesforce Marketing Cloud

Commerce Cloud

Job description

Enboarder is seeking a seasoned Customer Success Manager (CSM) to act as the named resource for Salesforce Signature customers, guiding them to maximize value from their Salesforce investment.

You will own relationships with IT and business leaders, manage Signature deliverables, renewals, and expansions, and coordinate cross‑functional teams to address needs, risks, and platform adoption across peak events and major incidents.