Senior CSM - Signature Success for Enterprise

411 SFDC Netherlands B.V.; Amsterdam; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Salesforce is seeking a seasoned Customer Success Manager to own orchestration of Signature deliverables, renewals, and expansions for enterprise customers.

You will cultivate executive relationships, translate technical needs into business value, and guide customers through Salesforce releases while ensuring adoption. This role is office-flexible, with in-office days required to collaborate with cross-functional teams.

Qualifications

• Minimum 7 years in Technical Customer Success, Salesforce CRM, SaaS, or related leadership roles.
• Experience with Salesforce Marketing Cloud or similar platforms is required.
• 4+ years in management consulting or equivalent client-facing services with strong communication at executive level.
• Ability to translate technical concepts into business terms and map requirements to features.
• Strong leadership of cross-functional teams to drive customer outcomes.

Responsibilities

• Serve as single point of accountability for Signature deliverables, renewals, and expansions.
• Cultivate executive relationships and influence decision-makers across customer organizations.
• Guide customers through Salesforce releases and adoption of new features.
• Coordinate Signature services and provide proactive guidance to maximize value.
• Advocate for customers in high-severity triage scenarios and ensure timely resolutions.

Skills

Customer Success

Salesforce CRM

Project leadership

Solution architecture

Business analytics

Communication

Presentation skills

Cross-functional collaboration

Technical-to-business translation

Tools

Salesforce Marketing Cloud

Salesforce Platform

Shopify

Adobe Marketing Cloud

Marketo

Job description

Salesforce is seeking a seasoned Customer Success Manager to own orchestration of Signature deliverables, renewals, and expansions for enterprise customers.

You will cultivate executive relationships, translate technical needs into business value, and guide customers through Salesforce releases while ensuring adoption. This role is office-flexible, with in-office days required to collaborate with cross-functional teams.