Hybrid IT Support Technician | Mac & Windows Expert

Inspired Thinking Group (ITG)

Utrecht

Hybrid

EUR 42,000 - 56,000

Full time

5 days ago

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Benefits offered by this job

Employee stock ownership

Hybrid working model

27 days annual leave

Travel allowance

Bike lease after 1 year

High-end laptop + monitor

Training and conferences

Mental health support

Office snacks in Amsterdam

Job summary

Inspired Thinking Group in the Netherlands is seeking an IT Service Technician to provide high-quality 1st and 2nd line support with hands-on Mac and Windows expertise and strong customer service skills.

The role covers hardware/software troubleshooting, M365 issues, device provisioning, ticketing in HaloITSM, and user onboarding/offboarding, with a hybrid work model and a focus on reducing incident resolution times.

Qualifications

Proven experience in delivering 1st/2nd line IT support in a corporate environment.
Experience supporting macOS and Windows devices is required.
Familiarity with M365, Active Directory and device management is preferred.

Responsibilities

Provide 1st and 2nd line technical support via phone, email, and in-person
Troubleshoot hardware, software, and application issues on Mac and Windows devices
Handle M365 and email issues at user level
Manage tickets in HaloITSM and maintain clear documentation
Assist with user onboarding and access management
Configure and support equipment including printers and peripherals
Communicate technical information clearly to non-technical users
Maintain high customer service standards and meet SLA targets