Hybrid IT Support Engineer — Windows/macOS, ITSM

InPost; Vianen; Hybrid; EUR 34,000 - 52,000; Full time

Benefits offered by this job

Holiday allowance

25 vacation days per year

Remote work occasional

Job summary

InPost seeks an IT Support specialist to diagnose and resolve issues on end-user devices and office equipment in our Netherlands operation. You will install and configure Windows/macOS, manage user accounts in Active Directory, and coordinate with Asset Management for device repairs and replacements.

You’ll help with VPN/MFA access, ITSM ticketing (JIRA/ServiceNow), and knowledge base creation. Fluency in Dutch and English is required, with hybrid work and occasional remote options.

Qualifications

• 2–5 years of IT support, helpdesk, or technical support experience.
• Bachelor’s degree in IT or equivalent practical experience.
• Solid knowledge of Windows and/or macOS environments.
• Hands-on hardware and software troubleshooting for end-user devices.
• Familiarity with Active Directory and user account management.
• Basic networking concepts incl. VPN, IP configuration, connectivity troubleshooting.
• Experience with ITSM tools such as JIRA or ServiceNow.
• Exposure to SCCM, JAMF, TeamViewer, or MDM is a plus.
• Strong communication skills and service-oriented mindset.
• Fluent Dutch and strong English communication skills.

Responsibilities

• Diagnose faults on workstations, peripherals and office equipment.
• Install and configure Windows/macOS systems in line with IT policies.
• Maintain equipment (printers, video conferencing, displays).
• Coordinate with Hardware Asset Management for repairs and replacements.
• Prepare workstations and access for new employees.
• Train users on essential tools and IT best practices.
• Assist with VPN access issues, MFA and network connectivity.
• Create and manage guest Wi‑Fi accounts and secure access.
• Prioritise and process tickets in ITSM tools (JIRA, ServiceNow).
• Document resolution steps for traceability and onboard new staff.
• Escalate complex incidents to specialist teams.
• Proactively communicate outages and service interruptions.
• Write guides and FAQs for users.
• Identify recurring issues and propose improvements.
• Collaborate with IT teams to optimise processes.

Skills

1) IT support

Active Directory

Windows/macOS

Hardware troubleshooting

VPN

ITSM tools

JIRA / ServiceNow

MDM / SCCM / JAMF

Multitasking

Dutch + English

Education

Bachelor’s degree in IT

Tools

JIRA

ServiceNow

SCCM

JAMF

TeamViewer

MDM

Job description

InPost seeks an IT Support specialist to diagnose and resolve issues on end-user devices and office equipment in our Netherlands operation. You will install and configure Windows/macOS, manage user accounts in Active Directory, and coordinate with Asset Management for device repairs and replacements.

You’ll help with VPN/MFA access, ITSM ticketing (JIRA/ServiceNow), and knowledge base creation. Fluency in Dutch and English is required, with hybrid work and occasional remote options.