Hybrid Inside Sales Coordinator — Japan

Ocean Network Express; Rotterdam; Hybride; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Market based salary

26 Holiday days per year

Holiday allowance of 1 month

13th month

Pension: defined contribution

Collective Health Insurance

Commuting and WFH allowance

Hybrid working

Office in Rotterdam centre

Résumé du poste

Ocean Network Express seeks an Inside Sales Coordinator to serve as the primary contact for our Japanese customers and to support the Outside Sales team in converting inquiries into bookings.

You will respond to import/export inquiries, prepare quotations, manage rate filings, monitor vessel schedules, and research potential new customers, while collaborating with a Rotterdam-based team.

Qualifications

• No relevant work experience required; shipping, sales or customer service experience is a plus.
• Solid understanding of shipping processes and terminology.
• Good English communication skills (written and verbal).
• Commercial acumen and customer-focused approach.
• Good communication, networking and problem-solving abilities.
• Good planning and organizational skills.
• Proactive and innovative mindset.
• Ability to work independently and as part of a team.
• Japanese communication skills are a plus.

Responsabilités

• Be the go-to person for Japanese customers, providing support and building relationships.
• Respond swiftly and accurately to customer inquiries, both for import and export.
• Prepare and deliver competitive quotations, negotiating prices to secure the best cargo mix and achieve targets.
• Manage rate filings and ensure all documentation is accurate and compliant.
• Proactively monitor vessel schedules and keep customers informed.
• Track customer performance, addressing any issues to ensure smooth operations.
• Identify and research potential new customers, both Japanese and non-Japanese.
• Provide administrative support to the Outside Sales team.

Connaissances

Shipping knowledge

Customer service

English communication

Commercial acumen

Planning & organizing

Teamwork

Proactive mindset

Independent work

Japanese language

Description du poste

Ocean Network Express seeks an Inside Sales Coordinator to serve as the primary contact for our Japanese customers and to support the Outside Sales team in converting inquiries into bookings.

You will respond to import/export inquiries, prepare quotations, manage rate filings, monitor vessel schedules, and research potential new customers, while collaborating with a Rotterdam-based team.