Hybrid Customer Experience Architect

YouthCommerce; Netherlands; Hybrid; EUR 39,000 - 50,000; Full time

Job summary

YouthCommerce in the Netherlands is seeking a Customer Experience Specialist to keep customer journeys on track, from onboarding to follow-up. The role can be employed or freelance, with a freelance rate of 65–85 EUR per hour and a monthly gross range of 3,500–4,500 EUR.

You will identify improvement areas, ensure a seamless partnership, and work in a hybrid setup to support client growth and success.

Qualifications

• Experience in customer support or customer success.
• Proactive thinker with clear communication.
• Willing to work as employed or freelance / self-employed.

Responsibilities

• Keep customer journeys on track from onboarding to follow-up.
• Identify areas for improvement and drive value for clients.
• Ensure a seamless partnership and effective communication with clients.

Skills

Customer support

Proactive communication

Independent worker

Job description

YouthCommerce in the Netherlands is seeking a Customer Experience Specialist to keep customer journeys on track, from onboarding to follow-up. The role can be employed or freelance, with a freelance rate of 65–85 EUR per hour and a monthly gross range of 3,500–4,500 EUR.

You will identify improvement areas, ensure a seamless partnership, and work in a hybrid setup to support client growth and success.