Customer experience specialist

YouthCommerce; Netherlands; Hybrid; EUR 39,000 - 50,000; Full time

Job summary

YouthCommerce in the Netherlands is seeking a Customer Experience Specialist to keep customer journeys on track, from onboarding to follow-up. The role can be employed or freelance, with a freelance rate of 65–85 EUR per hour and a monthly gross range of 3,500–4,500 EUR.

You will identify improvement areas, ensure a seamless partnership, and work in a hybrid setup to support client growth and success.

Qualifications

• Experience in customer support or customer success.
• Proactive thinker with clear communication.
• Willing to work as employed or freelance / self-employed.

Responsibilities

• Keep customer journeys on track from onboarding to follow-up.
• Identify areas for improvement and drive value for clients.
• Ensure a seamless partnership and effective communication with clients.

Skills

Customer support

Proactive communication

Independent worker

Job description

# Customer experience specialistLocation: HybridEmployment: Employed or Freelance / Self-EmployedRate (freelance): 65 to 85 euros per hour (freelance)Indication of Employment: 3,500 to 4,500 euros gross per monthWe're looking for a customer experience specialist who keeps customer journeys on track.At YouthCommerce, we guide clients through a growth process. You’ll ensure that the customer journey is seamless at every stage, from onboarding to follow-up. You’ll identify areas for improvement and make sure clients get the most out of our partnership.What we're looking for:* Experience in customer support or customer success* You think proactively and communicate clearly* You work independently and maintain an overview* May be employed or work as a freelancer / self-employed individualDoes this sound like you? Apply at [e-mail].