Hybrid Customer Care Specialist | 12-Month FTC

USA-MiniMed Distribution Corp. 1018; Heerlen; Hybrid; EUR 42,000 - 56,000; Part time

Job summary

MiniMed is looking for a Customer Care & Supply Chain professional to support Order-To-Cash activities from Heerlen. The role is hybrid (office 2/3 days in Heerlen) and runs on a 12-month FTC ending 30 November 2027. Fluency in English and Dutch, and experience with SAP CRM are essential.

You will interact with patients, clinical staff and internal teams, helping to resolve issues, improve processes and ensure high customer satisfaction across global operations.

Qualifications

• Fluent English and Dutch required or strong proficiency.
• Experience with CRM systems, preferably SAP.
• Excellent communication and structured working style.
• Drive for process improvement and ability to motivate others.
• High accuracy, accountability and flexibility in a hybrid role.

Responsibilities

• Provide day-to-day support in Order-To-Cash processes and customer care.
• Handle incoming calls and emails; prioritise urgent enquiries and orders.
• Contribute to customer satisfaction and resolve issues to close cases.
• Capture and document customer/patient specifics in internal systems; maintain data quality.
• Participate in or lead process improvement initiatives and standardisation efforts.

Skills

Fluent English

Dutch

SAP CRM

Strong communication

Process improvement

Team motivation

Accountability

Resilience

Accuracy

Flexibility

Tools

SAP CRM

Job description

MiniMed is looking for a Customer Care & Supply Chain professional to support Order-To-Cash activities from Heerlen. The role is hybrid (office 2/3 days in Heerlen) and runs on a 12-month FTC ending 30 November 2027. Fluency in English and Dutch, and experience with SAP CRM are essential.

You will interact with patients, clinical staff and internal teams, helping to resolve issues, improve processes and ensure high customer satisfaction across global operations.