Customer Service Representative (Dutch and English)

MiniMed; Heerlen; Ibrido; EUR 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Office in Heerlen

Descrizione del lavoro

MiniMed in Heerlen, Netherlands, is hiring for a Customer Care & Supply Chain role on a 12-month fixed-term contract to 30 November 2027. The role combines order-to-cash support with patient care, using technology to improve the customer experience in collaboration with sales, pricing and marketing.

You will work in a hybrid model (office 2/3 in Heerlen) with responsibilities across inbound calls, emails, and issue resolution, and you’ll help standardize processes while maintaining accuracy and

Competenze

• Fluent English and Dutch language skills.
• Experience with CRM systems – SAP preferred.
• Strong communication, structured work style, resilience and customer focus.
• Drive for process improvement and ability to motivate teams.
• Hybrid work: 2/3 in Heerlen office.

Mansioni

• Provide a professional level of support to patients, Centre of Expertise and Field Sales team.
• Contribute to customer satisfaction goals.
• Handle all incoming calls and emails to shared mailboxes, prioritizing urgent inquiries and owning resolution.
• Be responsible for issue resolution and reactive communication towards the customer/patient.
• Contribute to process improvement / standardization and participate or lead projects.
• Capture and document customer/patient specifics in internal systems.

Conoscenze

CRM systems experience

Strumenti

SAP

Descrizione del lavoro

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About The Role

By joining Customer Care & Supply Chain (CC&SC), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.

Working in CC&SC means being close to our customers, patients, and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).

The role is based at the Heerlen office (hybrid working model 3/2). Monday/ Tuesday and Thursday being office days and is a 12 MONTH FTC up to and including 30/11/2027.

Responsibilities may include the following and other duties may be assigned:

Provide Day-to-day Support In MiniMed’s Order-To-Cash Processes

• Provide a professional level of support to patients, Centre of Expertise and Field Sales team.
• Contribute to the company goals in the areas of customer satisfaction.
• Be responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership through to resolution.
• Be responsible for issue resolution and reactive communication towards the customer/patient.
• Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects.
• Be responsible for capturing and documenting customer/patient specificities in internal systems.

Required Knowledge And Experience

• Language: fluent English, Dutch
• Previous experience with CRM systems – Preferably SAP
• Strong communication skills;
• Structured way of working, resilience and customer orientation
• A drive for Process Improvement
• Ability to motivate others to pursue common goals
• Positive, can do, attitude.
• High level of accuracy, accountability, integrity and flexibility
• Hybrid working model: 2/3 times a week in the office in Heerlen

#BetterDaysStartNow

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.