Customer Service Representative (Dutch and English)

MiniMed Group; Heerlen; Hybrid; EUR 38,000 - 48,000; Full time

Benefits offered by this job

Hybrid work model

Office in Heerlen

Job summary

MiniMed is seeking a Customer Service Representative (Dutch and English) based in Heerlen, combining in-office and remote work. The role focuses on supporting patients and healthcare partners within MiniMed’s Order-To-Cash processes, handling calls and emails, and driving first-time resolution with a customer-first mindset.

The successful candidate will have fluent English and Dutch, SAP CRM experience, strong communication skills, and a structured, proactive approach.

Qualifications

• Fluent English and Dutch required.
• Experience with SAP CRM or similar systems.
• Strong communication and customer-focused mindset.
• Structured, accurate, and flexible with a proactive approach.
• Hybrid work model with 2/3 in Heerlen.

Responsibilities

• Provide day-to-day support in MiniMed’s Order-To-Cash processes.
• Handle incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries and orders.
• Take ownership through to resolution and communicate with customers/patients.
• Contribute to process improvement and standardization; participate in projects.
• Capture and document customer/patient specifics in internal systems.

Skills

Fluent English

Dutch

Strong communication

Process improvement

Customer orientation

Attention to detail

Team motivation

Tools

SAP

Job description

## Customer Service Representative (Dutch and English)Apply: Flexible: Heerlen, Limburg, Netherlands: Full time: Posted Today: R-801856At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.# **About the Role**By joining Customer Care & Supply Chain (CC&SC), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.Working in CC&SC means being close to our customers, patients, and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).The role is based at the Heerlen office (hybrid working model 3/2). Monday/ Tuesday and Thursday being office days and is a 12 MONTH FTC up to and including 30/11/2027.**Responsibilities may include the following and other duties may be assigned:**Provide day-to-day support in MiniMed’s Order-To-Cash processes:• Provide a professional level of support to patients, Centre of Expertise and Field Sales team. • Contribute to the company goals in the areas of customer satisfaction. • Be responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership through to resolution. • Be responsible for issue resolution and reactive communication towards the customer/patient. • Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects. • Be responsible for capturing and documenting customer/patient specificities in internal systems. **Required Knowledge and Experience*** Language: fluent English, Dutch* Previous experience with CRM systems – Preferably SAP* Strong communication skills;* Structured way of working, resilience and customer orientation* A drive for Process Improvement* Ability to motivate others to pursue common goals* Positive, can do, attitude.* High level of accuracy, accountability, integrity and flexibility* Hybrid working model: 2/3 times a week in the office in Heerlen