HR / Payroll Administration Specialist

DHL eCommerce; Utrecht; On-site; EUR 42,000 - 66,000; Full time

Job summary

DHL eCommerce (Netherlands) B.V. in Utrecht is seeking a Payroll Administration Specialist to administer payroll processes and ensure accurate employee payments, compliance, and timely service.

You will handle salary payments, benefits, taxes, and deductions, and support employees with payroll inquiries in a fast-paced global business services environment. The ideal candidate has a bachelor’s degree, 2+ years’ payroll experience, fluent Dutch and English, and familiarity with HRIS and SAP.

Qualifications

• Bachelor's degree in HR, business administration, finance, or accounting.
• HR or payroll certification is an advantage.
• Fluent Dutch and English.
• 2+ years of payroll administration or related HR experience.
• Good understanding of payroll processes, taxation, compliance requirements, and HR operations.
• Experience with payroll systems, HRIS, and SAP is preferred.
• Strong analytical skills and high attention to detail.
• Ability to identify issues and escalate when needed.
• Strong customer service and stakeholder management.
• Excellent communication and ability to explain payroll topics clearly.

Responsibilities

• Administer payroll processes accurately within timelines.
• Process salary payments, benefits, taxes, and deductions.
• Calculate overtime, allowances, bonuses, and other payments.
• Review data for errors and escalate complex cases.
• Support team with payroll-related inquiries.
• Maintain payroll records and compliant documentation.
• Prepare payroll reports for internal stakeholders and government authorities.
• Collect and verify payroll-related data for accuracy.
• Respond to payroll inquiries professionally and timely.
• Collaborate with HR and other functions to support payroll.

Skills

Payroll administration

Payroll analytics

Dutch language

English language

Stakeholder management

SAP

HRIS

Data accuracy

Education

Bachelor's degree in HR/Business Administration/Finance/Accounting

Tools

SAP

HRIS

Job description

• Company: DHL eCommerce (Netherlands) B.V.
• Role: HR / Payroll Administration Specialist
• Location: Utrecht, Utrecht, Netherlands
• Hours: Fulltime
• Employment: Tijdelijk
• Business area: Global Business Services

Role Purpose

Support and administer payroll processes to ensure accurate and timely employee payments in compliance with payroll procedures, company policies, and local legislative requirements. Contribute to delivering a high-quality payroll service while maintaining data accuracy and supporting employees with payroll-related inquiries.

Key Tasks

• Administer payroll processes accurately and within established timelines and quality standards.
• Execute payroll activities, including salary payments, benefits, taxes, statutory deductions, and payroll accounting.
• Calculate payroll components such as overtime, shift allowances, commissions, bonuses, and other employee payments.
• Review payroll data, identify recurring errors or discrepancies, and resolve issues or **escalate** complex cases as appropriate.
• Support team members in resolving recurring payroll-related issues and queries.
• Maintain payroll records and documentation in line with company processes and compliance requirements.
• Prepare payroll reports for internal stakeholders, government authorities, and compliance purposes.
• Collect, verify, and process payroll-related data to ensure accuracy and completeness.
• Respond to and resolve employee payroll inquiries in a professional and timely manner.
• Build effective working relationships with internal stakeholders and collaborate across HR and other business functions.

Your Profile

• Bachelor's degree in Human Resources, Business Administration, Finance, Accounting or work experience in a related field.
• HR or Payroll certification is an advantage.
• Fluent Dutch and English
• More than 2 years of experience in payroll administration or a related HR function.
• Good understanding of payroll processes, taxation, compliance requirements, and HR operations.
• Experience working with payroll systems, HRIS, and SAP is preferred.
• Strong analytical skills with a high level of accuracy and attention to detail.
• Ability to identify issues, solve problems independently, and **escalate** when necessary.
• Strong customer service and stakeholder management skills.
• Excellent communication skills and ability to explain payroll-related topics clearly.