Hotel Operations Manager (m/f/d)

Ruby Hotels; Rotterdam; Hybrid; EUR 75,000 - 95,000; Full time

Benefits offered by this job

Ruby F&B-Credit

Mobility allowance

Talent scouting bonus agreement

Trainings, coaching, and mentoring

Job summary

Ruby Hotels is seeking a dynamic Hotel Manager to lead daily operations at our Rotterdam property. You will drive guest satisfaction, team performance, and service standards in line with our Lean Luxury philosophy and bold brand voice.

Join a fast-growing hospitality group with 225 rooms at Ruby Tessa, positioned near Galshaven and Market Hall. You’ll mentor teams, manage budgets, and ensure seamless guest experiences across all touchpoints.

Job description

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place withpersonality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music and the heartbeat of our Ruby Tessa.

Our Ruby Tessa looks straight ahead – into the future of Rotterdam. Born from a city that chose progress over nostalgia, she captures Rotterdam’s fearless post-war spirit and its belief that tomorrow is built today. Inspired by the optimism of 1950s modernism and the bold visions of futurism, we’ve mixed clean architectural lines with playful retro-future accents and a confident ’80s edge. Ruby Tessa is a place to pause, reset and tap into a city that never stops moving forward. With 225 rooms, she rises in Galshaven, just southwest of the city centre, putting Rotterdam’s historic heart, the iconic Market Hall and excellent transport connections within easy reach – while the skyline around you proves one thing: the future is now.

We are a fast-growing hospitality group with existing hotels and workspaces in some ofEurope's most exciting locationsand many more projects under construction. Webreak new groundwith ourLean Luxury philosophy, creating a contemporary and affordable form of luxury.

Join us and make it your own story

Trust us, you won't get bored, as you:

• lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model


• ensure effective duty and holiday schedules as well as smooth work processes, like to think ‘out of the box’ and critically questioning existing processes


• take charge of daily operations, roll up your sleeves and actively join in, lead briefings, and demonstrate what exceptional service truly means


• live the Ruby Spirit and take care of the execution of our internal styles and quality standards


• support your Hotel Manager in recruiting the best talents and thus build a strong team


• handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE)


• ensure that everything is in order and monitor compliance with HACCP, occupational safety, fire protection, other legal regulations


• ensure that our guests feel completely at home and are willing to revisit by collecting, analysing and responding to guest feedback, concerns or complaints and finding creative and charming solutions

We've been waiting for you, since you have/are:

• completed professional training in the hotel industry and/or hold a degree in hospitality or business administration


• experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy


• good knowledge of POS, PMS, and business management.


• a motivating and charismatic leader and with your authentic and loyal nature both team lead and team player


• a warm and welcoming personality and your communication skills allow you to shine in every interaction


• a knack for charming guests, with a hands-on mentality to match


• fluent in Dutch and English

What's in for you? That's how we groove:

• your style, your smile, your ideas – bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us?


• better together – at work, during team events or just because it’s Monday


• sip, snack, repeat - with your Ruby F&B-Credit


• no more excuses – we support your sports program


• LEGEN...wait for it...DARY staff rates - for you and your travel buddy


• no matter how you get to work – a mobility allowance comes on top


• take it to the next level – secure yourself some extra cash through talent scouting, positive reviews and an individual bonus agreement


• level up your game – trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does


• innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it

Where have you been so long?

Whether you’re asocial butterflywith a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning andbehind-the-scenes magic- there’s a place for you at Ruby. We’re always looking forfriendly facesandpassionate team players.

Not perfect CVs, butgreat personalities, who’ll help us create hotels and workspaces withcharacter and soul. So, whatever makes you tick, join us and start your Ruby story.

Diversity, Equity & Inclusion

We believe that... ...you can love whoever you want ...you should decide for yourself whether and with which pronouns you would like to be addressed ...you can be proud of your heritage and culture ...you don't have to justify your religion or world view ...you are good, just as you are and make our team and Ruby's diversity unique

We can't deal with: isms Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.

If you want to know what to expect, listen toGeorg from our Team in Vienna. You can find even moreRuby Storieshere:

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