Hotel Operations Manager Hotel Roemer

Vondel Hotels; Amsterdam; Hybrid; EUR 52,000 - 72,000; Full time

Benefits offered by this job

Market-based salary

Travel allowance

Holiday pay

Pension scheme

Hotel discounts

Restaurant discounts

Canal cruise

Birthday celebrations

Job summary

Vondel Hotels is seeking an experienced Hotel Operations Manager in Amsterdam to oversee daily hotel and restaurant operations, ensuring top service and a personal guest experience. You will be on the floor, coaching the team and guiding staff to meet high standards.

You will manage staff planning, performance reviews, and guest experience improvements, driving processes to sustain excellence and a memorable stay for every guest.

Qualifications

• Experience in hotel operations and guest service.
• Strong leadership and people-management capabilities.
• Excellent communication and guest-relations skills.

Responsibilities

• Oversee daily hotel and restaurant operations.
• Be visible on the floor and coach the team.
• Act as first point of contact for guests and staff.
• Ensure top-quality service and guest experience.
• Plan staff and conduct performance reviews.

Skills

Guest orientation

Team leadership

People management

Staff planning

Customer service

Communication

Education

Hotel Management degree

Job description

Do you have management experience in the hotel industry and do you know how to motivate and inspire a team? Are you guest-oriented, communicatively strong and do you like a dynamic working environment? Then the position of Hotel Operations Manager at Hotel Roemer suits you perfectly.

As Hotel Operations Manager, you are ultimately responsible for the daily operations of the hotel and restaurant. You are visible on the floor, actively involved and a real people manager: you coach, guide and ensure a positive and professional working atmosphere. You are the first point of contact for both guests and team members and know how to exceed expectations - every day.

From staff planning and performance reviews to guest experience and process optimisation: you keep the overview, adjust where necessary and ensure that quality and service remain at the highest level. Together with the team, you ensure that every guest has a unique and personal Vondel Hotels experience.

WHAT DO WE OFFER?

• A market-based salary;
• Travel allowance if you live more than 10 km from work;
• Enjoy 8% holiday pay and 25 paid holidays (based on 38 hours per week);
• Discount on collective health insurance and pension scheme;
• Discount of 40% when staying at one of our hotels (subject to availability) - hello weekends in Amsterdam !
• Enjoy a 20% discount in our restaurants;
• Free drinks when exploring our hotels - cheers!
• Opportunities for internal advancement;
• On renewal of your first contract, we'll treat you to a Canal Cruise for two through beautiful Amsterdam!
• We celebrate your birthday every year and your anniversary as early as 2.5 years;
• Opportunities for continuous personal and professional development through internal and external training courses;
• Annual presentation of the Employee of the Year Award - who knows, maybe you will win the prize next year!
• An inspiring workplace surrounded by art, history and travellers ;).

WHO ARE WE LOOKING FOR?

You know better than anyone how to deal with guests in an appropriate way. As a passionate manager, you get energy from conveying your passion to guests and colleagues. Furthermore, you know how to solve any situation through your creative and out-of-the-box mindset. You are result-oriented and motivated by working with pre-set objectives.

A completed MBO or HBO education in Hotel Management is a plus. If you only have relevant work experience, we also look forward to receiving your application: after all, we are primarily looking for a hospitable colleague.

ABOUT VONDEL HOTELS

Vondel Hotels is a collection of hotels, short-stay flats and restaurants in Amsterdam and Maastricht. Each of our locations has a unique history, style and character, ensuring our guests always have a special experience.