Hotel Operations Leader — Driving Guest Experience

Vondel Hotels; Amsterdam; Hybrid; EUR 52,000 - 72,000; Full time

Benefits offered by this job

Market-based salary

Travel allowance

Holiday pay

Pension scheme

Hotel discounts

Restaurant discounts

Canal cruise

Birthday celebrations

Job summary

Vondel Hotels is seeking an experienced Hotel Operations Manager in Amsterdam to oversee daily hotel and restaurant operations, ensuring top service and a personal guest experience. You will be on the floor, coaching the team and guiding staff to meet high standards.

You will manage staff planning, performance reviews, and guest experience improvements, driving processes to sustain excellence and a memorable stay for every guest.

Qualifications

• Experience in hotel operations and guest service.
• Strong leadership and people-management capabilities.
• Excellent communication and guest-relations skills.

Responsibilities

• Oversee daily hotel and restaurant operations.
• Be visible on the floor and coach the team.
• Act as first point of contact for guests and staff.
• Ensure top-quality service and guest experience.
• Plan staff and conduct performance reviews.

Skills

Guest orientation

Team leadership

People management

Staff planning

Customer service

Communication

Education

Hotel Management degree

Job description

Vondel Hotels is seeking an experienced Hotel Operations Manager in Amsterdam to oversee daily hotel and restaurant operations, ensuring top service and a personal guest experience. You will be on the floor, coaching the team and guiding staff to meet high standards.

You will manage staff planning, performance reviews, and guest experience improvements, driving processes to sustain excellence and a memorable stay for every guest.